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What to do right now
- Pause or leave the conversation. You do not need to keep reading or replying. Move to a place or activity that feels safer or more grounding, and give yourself space from the exchange.
- Tell someone you trust what happened. You could say: “That conversation upset me. Can you stay with me or help me decide what to do next?” Ask them to listen or help you connect with support.
- Decide whether you need urgent help. If you might harm yourself or another person, feel unable to stay safe, or are experiencing an acute crisis, contact local emergency services or a crisis helpline. Do not wait for a chatbot or a trusted-contact feature to respond.
The American Psychological Association (APA) says not to rely on AI in a crisis and identifies thoughts of harming yourself or someone else and urges to self-harm as reasons to seek immediate help. Its guidance also says advice from AI that points toward harm is a signal to step away: APA guidance on AI chatbots and mental health.
Choose the right kind of human support
If there is immediate danger
Use your local emergency number or go to the nearest emergency department. If you are in the United States, the APA lists calling 911, calling or texting 988, or going to the nearest emergency department. Outside the United States, contact your local emergency service or crisis helpline; numbers and services vary by location.
If you need live support but are not in immediate danger
A crisis helpline can provide live support and help you work out what to do next. You can also ask a trusted person to stay with you while you contact one. If you are unsure which service is appropriate, a local helpline or health service can direct you.
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If distress continues
Consider contacting a qualified mental health professional or a legitimate local mental health service. When choosing a provider, useful factors include credentials, relevant experience, availability, cost and location. An AI tool may help you brainstorm questions to ask a prospective professional, but verify any advice with a qualified person.
Why a chatbot should not replace professional care
Chatbots can produce responses that feel personal, but that does not make them qualified to assess or treat mental health concerns. Singapore’s Ministry of Health said in a parliamentary answer dated 27 February 2026 that generative AI chatbots are not designed to address mental health issues or treat mental health conditions, and may give misinformation or inappropriate responses in serious crises. The ministry’s statement is guidance from Singapore, not a universal legal rule or a clinical finding: Singapore Ministry of Health parliamentary answer.
Singapore mental health support options
If you are in Singapore, the Ministry of Health lists these local first-stop services for mental health support:
- National mindline 1771
- mindline.sg
- Community Outreach Teams
- CHAT
These are Singapore-specific options. If you are elsewhere, use local emergency, crisis or mental health services.
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What ChatGPT’s Trusted Contact feature can and cannot do
OpenAI describes Trusted Contact as an optional feature, not an emergency service, crisis-response system or substitute for mental health care. Its current availability and setup details are on the ChatGPT Trusted Contact Help Center page. The page says it is available in most countries and territories to adults aged 18 or older with personal accounts; it is unavailable in Business, Enterprise and Edu shared workspaces and in ChatGPT Voice. Eligible users can find setup at Settings > Trusted contact. Each eligible account can add one contact, who must accept the invitation within one week.
OpenAI says automated systems and trained reviewers may lead to a brief notification to a trusted contact about a serious suicide-related safety concern; conversation transcripts are not shared. This feature is not a real-time emergency response, so contact emergency services or a crisis helpline directly if you need urgent help. Product availability and details can change, so check the live Help Center page.
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OpenAI’s guidance for trusted contacts recommends listening without judgment or guilt and helping the person connect with a helpline, mental health professional or another trusted person. If immediate danger may be present, it says to contact local emergency services: OpenAI guidance for trusted contacts.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Reporting the conversation can wait
If you want to report or give feedback about an upsetting exchange, use the service’s current help or reporting page. Reporting steps differ by platform; first focus on your safety and getting human support.
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