Start by checking Claude Status. If there is no incident affecting the Claude feature you use, match the message to the right cause: temporary capacity constraints, an account usage limit, a login or browser problem, an API rate limit, or a content-filter refusal. Those problems need different fixes; a blocked request or usage limit does not, by itself, mean Claude is down.
Is Claude down?
Open Anthropic’s Claude Status page and check the component you are using, such as claude.ai, the API, Console, Claude Code, or another listed service. Incidents can affect one component or several, so a problem with one surface does not automatically mean every Claude service is unavailable. Note the time and affected component if you need to contact support.
The status page is a changing snapshot, not a guarantee of future availability. When checked on October 4, 2026, all listed components were operational. The page displayed a 90-day uptime view; that is the length of the displayed window, not an uptime percentage. Its history included a September 29, 2026 incident involving elevated errors across Claude.ai, apps, Code, Cowork, and some API requests, followed by recovery notes, and a delayed-credits incident marked resolved on October 1. Check the live page for current conditions rather than relying on an old status or incident report.
Anthropic describes a service incident as a technical disruption that makes Claude unavailable or significantly degraded for all or most users. If the status page reports an active incident, follow its updates and any operational instructions. Local browser changes will not fix a confirmed service-side incident.
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Why is Claude so slow or unable to respond?
First distinguish a broad service incident from a message about capacity or usage. Anthropic states, “Capacity issues are not outages.” Capacity constraints mean system-wide demand is high; they may not appear on the status page and typically ease as demand shifts. A plan limit, by contrast, is tied to your account’s usage, while an API rate limit applies to the organization using the API.
| What you see | Likely scope | Where to check | What to do |
|---|---|---|---|
| Active incident or widespread service errors | A Claude component or service; potentially many users | Claude Status | Follow the incident updates and retry when service recovers. |
| Unexpected capacity-constraints message | High system demand, not necessarily a listed incident | The message and, separately, the status page | Wait a few minutes, then retry. |
| Usage-limit message | Your Claude plan/account | Your plan’s usage display and reset time | Wait for the displayed reset; reduce consumption where practical. |
| API 429 response | Your API organization’s rate limit | Error details, retry-after header, and organization limits |
Observe the retry delay and check the limit metric that was exceeded. |
| Slow response without a clear error | Not established by the symptom alone | Status page, then the specific account, model, or network context | Rule out an incident first; if it persists, report the details to support. |
Capacity constraints
If Claude explicitly reports unexpected capacity constraints, wait a few minutes and try again. Anthropic says these temporary conditions typically resolve as demand patterns shift during the day. A clear status page does not rule them out because capacity constraints may not be listed as an incident.
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Claude plan usage limits
If Claude says you have reached a usage limit, review the usage information and reset time shown for your plan. There is no single message-count threshold that applies to every request: consumption can vary with message length, attachment size, how long the conversation has become, tool use, model choice, and artifacts.
- Wait until the reset time displayed in your account before expecting the limit to clear.
- When it fits the task, start a new conversation rather than continuing a very long one.
- Use concise, specific prompts and avoid unnecessary large attachments or tool use.
Anthropic’s usage-limit guidance explains ways to manage consumption. A plan limit is not evidence of an outage.
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API rate limits
For developers, an HTTP 429 response is an API rate-limit signal, not the same thing as a Claude.ai plan limit. Inspect the response body to identify the exceeded metric and the retry-after header for the indicated wait. API limits are organization-level and can involve requests per minute (RPM), input tokens, or output tokens; check the relevant tier and limit in Anthropic’s API rate-limit guidance.
Slow responses without an error
If Claude is slow but shows no capacity, usage, or API error and the status page is operational, the available official guidance does not identify one universal cause. Record when the delay occurs, which Claude surface and model are involved, and whether it affects one conversation or multiple attempts. This context can help support distinguish a local or account-specific issue from a broader disruption.
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Why is Claude unavailable or why does login fail?
Check the status page first. If it shows a service incident, follow the incident instructions instead of repeatedly signing out or changing browser settings. If the service appears operational and the symptom is a generic login error, Anthropic recommends these browser checks:
- Make sure you are not using a VPN.
- Disable active browser extensions and try again.
- Clear the browser’s cache and cookies, then retry.
- If the error continues, check Claude Status again and contact support if your account remains inaccessible.
Anthropic’s error-message troubleshooting guide covers these steps. If you cannot log in, its support instructions describe a route through the support messenger, including an “I can’t login” selection for specified requests.
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Why does Claude refuse my request?
Read the exact refusal. If it says “Output blocked by content filtering policy,” Anthropic says this generally relates to preventing reproduction of pre-existing material. The message is not a judgment about the general propriety of the content, and it should not be treated as an outage.
Try changing the task rather than trying to evade the safeguard. Ask for an original explanation, analysis, or summary instead of asking Claude to reproduce existing text. State your context and the outcome you want clearly; for a complex task, split it into smaller steps. Anthropic’s content-filter explanation and prompting guidance provide more detail.
If the request is legitimate and you believe the filter triggered mistakenly, Anthropic invites feedback. Other kinds of refusal can have different causes, so do not assume every refusal uses this same filter. Anthropic also notes that extended-thinking displays can be incomplete when safety systems identify elevated risk; if that makes the response unhelpful, reframing the request may help. See its guidance on using extended thinking.
When and how should you contact Anthropic support?
Escalate when the status page does not explain the problem, the recommended login checks fail, a usage or API limit appears inconsistent with the relevant account information, or a refusal seems mistaken. Paid Claude and Console users can use the Help messenger and request Product Support. Free Claude users have access to documentation and the support bot, according to Anthropic’s support options.
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