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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchIf a scammer took your money or you see a transaction you did not make, contact the bank, payment service, wire provider, or cryptocurrency exchange involved immediately. Ask whether it can stop, reverse, or refund the payment, and report the incident to the appropriate authorities. What may be possible depends on how the money moved and whether you authorized the transaction. This guide covers U.S. options; laws and reporting channels differ elsewhere.
What to do first
- Contact the institution that handled the payment. Use a phone number or contact route you find independently on the institution’s official website, app, or account statement. Explain that the transaction is connected to fraud and ask whether it can be stopped, recalled, reversed, or refunded. If a bank account funded a payment app or wire, contact the bank as well as the service.
- Secure affected accounts. If someone accessed your account or payment credentials, tell the provider, change the affected password, and follow its instructions to secure the account and payment methods. Do not follow an unexpected caller’s or message’s instructions to move money to a supposedly safe account.
- Preserve the details. Save transaction records, receipts, confirmation numbers, recipient details, account statements, messages, emails, websites or app names, and the dates and times involved. Keep copies of your messages with the provider and its case number.
- Report the incident. Report a scam to the Federal Trade Commission at ReportFraud.ftc.gov. For internet-enabled crime, file a report with the FBI’s Internet Crime Complaint Center (IC3). Depending on the circumstances, you can also contact local police, your state attorney general, or a relevant financial regulator.
These steps can preserve options and create a record, but reporting alone does not require a provider to return the money. The FTC’s What To Do if You Were Scammed guidance advises contacting the company or service used to send the money and asking whether it can reverse or refund the payment; the outcome depends on the payment and circumstances.
First determine whether you authorized the transaction
A transaction you did not make—such as one made by someone who used stolen account or card information—is different from a payment you personally initiated after a scammer deceived you. Tell the provider accurately which happened. That distinction can affect how the provider handles the claim and what protections may apply.
If money is missing from a bank account without your authorization
Notify your bank or credit union promptly and ask it to investigate. The Consumer Financial Protection Bureau (CFPB) says that for covered electronic fund transfers, an institution generally has 10 business days after notification to investigate. If it determines an error occurred, it must correct it within one business day and report its findings within three business days. Coverage and liability depend on the facts and type of transfer, so these timelines should not be treated as a guarantee for every disputed payment.
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If a debit card was lost or stolen, the CFPB describes a two-business-day notification window that is relevant to the consumer’s maximum liability. This is a specific rule for covered circumstances, not a general deadline for every scam or payment method. Consult the CFPB’s How do I get my money back after I discover an unauthorized transaction or money missing from my bank account? guidance and contact your institution as soon as possible.
If you sent the payment after being deceived
Tell the provider you were tricked into sending the money and ask whether it can recall, reverse, or refund it. Do not describe an authorized payment as unauthorized; explain the deception and provide the evidence you have. The FTC recommends asking the bank, payment app, or wire-transfer company that handled the payment about available options, but that advice is not a promise of a refund.
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What to ask based on how the money was sent
| Payment method | Immediate action | Useful details to provide |
|---|---|---|
| Bank account, debit card, or electronic transfer | Contact the bank or credit union; say whether you made the transfer and ask it to open the appropriate fraud or error investigation. | Transaction date and amount, account or card involved, recipient details, statements, and any confirmation number. |
| Payment app or bank wire | Report the payment to the app or wire provider and ask whether it can be reversed or refunded. Contact the connected bank if applicable. | Transaction ID, recipient information, payment date, messages, and the provider’s case number. |
| Cryptocurrency | Stop sending funds. Contact the exchange used to send them and report the incident to IC3; the FBI also advises contacting a local field office. | Wallet addresses, cryptocurrency and amount, date and time, transaction hash, exchange details, messages, website or app, and a timeline. |
| Gift card, cash, or another payment method | Contact the company or institution behind the method promptly and report that a scammer received the funds. | Receipt or transaction record, card or transfer details, recipient information, date, and communications. |
How to report the scam and prepare your records
Use the official reporting route that fits the incident: ReportFraud.ftc.gov for scams; IC3 for internet-enabled crime; and local police or state authorities where appropriate. For a cryptocurrency scam, report it to IC3 and the exchange involved. The FTC’s cryptocurrency guidance also identifies the CFTC or SEC as possible reporting channels depending on the case. A report may support an investigation, but it does not itself make a payment provider return funds.
For any report, make a concise timeline and attach or retain original records rather than relying on memory. Include the payment provider, transaction identifiers, dates, amounts, recipient details, and relevant communications. For cryptocurrency reports, the FBI’s IC3 guidance specifically asks for wallet addresses, currency type and amount, transaction date and time, transaction hash, exchange information, communications, websites or apps, and a timeline. If a supposed recovery service has contacted you, preserve its messages and identifying details too.
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What can and cannot be expected for cryptocurrency
Cryptocurrency transfers can be difficult to recover. The FBI says private recovery companies cannot issue seizure orders; exchanges may freeze accounts through their internal processes or in response to legal process. Contacting an exchange, tracing a transfer, or pursuing civil litigation does not establish that a particular victim will get funds back. International transfers can add complications for law enforcement. The FBI’s FBI Guidance for Cryptocurrency Scam Victims advises victims to be wary of anyone claiming they can recover funds, since that offer may be another scam.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Protect yourself from a second loss
People who have already lost money may be targeted by recovery scammers posing as government agencies, law firms, or consumer advocates. The FTC warns against unsolicited promises of recovery that come with a demand for an advance fee or a request for financial or personal information. The FBI also says law enforcement does not charge a fee to investigate crimes. Verify any claimed government affiliation through contact information you find independently, not a number or link the caller provides.
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Do not transfer money to “protect” it because an unexpected caller or message claims to be from your bank, police, or a government agency. The CFPB says real government agencies and financial institutions do not threaten consumers or ask them to send money to protect it, and do not direct them to buy gift cards or use cryptocurrency. If you have already shared account or identity information, tell the relevant institution and follow its account-security instructions.
Quick Recap
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