Some Android Auto users report that outgoing calls fail when a clamshell foldable is closed, while opening the phone lets the call go through. Reports name Motorola Razr and Samsung Galaxy Z Flip devices; they do not establish that every model is affected. Motorola and Google were reported to be investigating in late September and early October 2026, but no confirmed fix or cause was identified in those reports.
What happens when a foldable is closed?
The reported problem affects placing calls through Android Auto: a call may be attempted or acknowledged, but it does not start while the clamshell phone is folded shut. Users say outgoing calls work after they open the phone. Incoming calls are reported to be unaffected by whether the phone is open or closed.
Coverage identifies reports from Motorola Razr users—including Razr Ultra 2025 and Razr Ultra 2026 owners—and Samsung Galaxy Z Flip users. These are reports rather than controlled tests, so they do not show how widespread the issue is or establish that every device in either family is affected. Android Central also summarized a forum report in which the contact and number appeared but the call was not processed.
Is Gemini or Android 16 causing the problem?
Some users say the trouble began around the time Gemini replaced Google Assistant. That timing makes the assistant transition a possible avenue for investigation, but it does not prove Gemini is the cause. The cited reports do not establish Android 16 as the cause either.
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Some users have said switching back to Google Assistant restored calling. That is an anecdotal workaround, not a confirmed fix: the reports do not establish that the option is currently available to everyone, works on all affected phones, or will remain effective.
What have Motorola and Google said about a fix?
Android Authority reported on September 29, 2026, that Motorola and Google were looking into the issue and that no resolution appeared to have been released. 9to5Google reported the next day that both companies were aware of the bug; it noted a Motorola forum response posted less than two weeks earlier. Android Central reported on October 1 that both companies had been active on user reports and were reaching out for information. These publications describe company awareness and investigation; the cited coverage does not identify an official root cause, confirmed fix build, or release date.
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What can you do if Android Auto will not place a call?
- If you are safely parked: Try opening the phone and placing the call again. Users report that this allows an outgoing call to proceed, but it is not a confirmed permanent fix.
- Do not handle the phone while driving. If the symptom occurs on the road, wait until you can stop safely before touching or opening the handset.
- When reporting the problem: Include the exact phone model, Android and Android Auto versions, assistant in use, whether the phone was open or closed, and whether incoming calls, outgoing calls, or both were affected. The reports establish company awareness but do not provide a verified diagnostic procedure.
Which reports describe the issue?
- Android Authority, September 29, 2026: closed-foldable outgoing-call reports, unaffected incoming calls, named device families, and investigation status.
- 9to5Google, September 30, 2026: Razr model reports, the open-phone behavior, an anecdotal Google Assistant workaround, and company awareness.
- Android Central, October 1, 2026: Razr Ultra 2025 and forum reports, Gemini timing, the anecdotal workaround, and company activity.
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