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Microsoft’s Store version of Remote Desktop for Windows is no longer supported or available to download, but that does not mean every kind of remote connection stopped working. The September 30, 2025 block applied to Windows 365, Azure Virtual Desktop, and Microsoft Dev Box connections made through the Store app; Microsoft says direct remote-PC and Remote Desktop Services connections were unaffected. Which client you should use now depends on what you are connecting to and which device you are using.

What Microsoft changed—and what it did not

Microsoft announced on March 10, 2025, that Windows App would replace the Microsoft Store Remote Desktop app for Windows. The announcement was updated on September 26, 2025. Microsoft’s lifecycle notes say the Store app stopped being supported and available for download and installation on May 27, 2025. Beginning September 30, 2025, it could no longer connect to Windows 365, Azure Virtual Desktop, or Microsoft Dev Box. Microsoft’s Windows IT Pro announcement and Remote Desktop client release notes describe the transition.

That block was not a shutdown of all Windows remote access. Microsoft says connections to Remote Desktop Services and direct remote PCs were unaffected by the Store-app block. The built-in Remote Desktop Connection client for Windows is also distinct from the retired Store app.

The announcement’s wording refers to Windows App replacing the Store app, but Microsoft’s current documentation does not establish a separate general-availability date for direct remote-PC connections in Windows App. Treat “GA” as a headline claim, not a verified date for that specific capability.

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Choose the client by connection type

First identify the system you need to reach: a Windows PC you or someone else administers, an organization’s Remote Desktop Services environment, or a managed service such as Azure Virtual Desktop, Windows 365, or Dev Box. Then choose a client for your source device. The names are easy to confuse, but the products and their support boundaries are not interchangeable.

What you are connecting to Windows source device Other source devices
Direct connection to a Windows PC Remote Desktop Connection, according to Microsoft’s setup instructions Windows App for macOS and iOS; Remote Desktop app for Android, according to Microsoft’s platform-specific instructions
Remote Desktop Services Remote Desktop client or browser access, as listed in Microsoft Learn’s platform guidance Microsoft lists Windows App for macOS, iOS/iPadOS, and Android; the Remote Desktop client is also listed for Apple and Android platforms. Windows App does not currently connect to Remote Desktop Services from every platform.
Windows 365, Azure Virtual Desktop, or Microsoft Dev Box Do not use the retired Store Remote Desktop app; its connections to these services were blocked starting September 30, 2025. Use the client supported for the service and platform. Microsoft’s platform and service guidance is subject to change.

For Remote Desktop Services, Microsoft’s documentation is explicit about the platform caveat: “Windows App replaces the Remote Desktop client and it’s available for all platforms, but you can’t currently connect to Remote Desktop Services using Windows App from all platforms, so you might still need to use the Remote Desktop client.” This statement concerns Remote Desktop Services; it should not be read as a blanket rule for direct PC connections. See Microsoft’s Remote Desktop Services client guidance for the platform table.

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Connect to a Windows PC from another Windows device

For a direct remote-PC connection, the computer being controlled—the host—must run Windows Pro. Microsoft’s instructions cover Windows 10 and Windows 11. A Windows Home PC cannot serve as the host under this guidance, though a device running Home can be used as the connecting client.

  1. Check the host edition. On the PC you want to reach, confirm that Windows is Pro.
  2. Enable Remote Desktop on the host. Open Settings > System > Remote Desktop and turn on Remote Desktop.
  3. Record the PC name. Note the host’s PC name, which you will enter from the connecting device.
  4. Start the connection from Windows. On the source device, open Remote Desktop Connection, enter the host PC name, and connect.
  5. Sign in. Use an account authorized to access the host PC.

Microsoft provides separate connection steps for macOS and iOS using Windows App, and for Android using the Remote Desktop app. Follow the instructions for your source platform rather than assuming the Windows client steps apply to every device. See Microsoft Support’s Remote Desktop setup guide.

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How to decide what to do with an old Store-app setup

  • You connected to your own or another Windows Pro PC: The September 30 block did not affect direct remote-PC connections. On Windows, use Remote Desktop Connection and follow Microsoft’s host setup instructions.
  • You connected to Windows 365, Azure Virtual Desktop, or Dev Box: The Store app can no longer make those connections. Identify the service and use a client currently supported for that service and your device platform.
  • You connected to Remote Desktop Services: This service was also outside the Store-app block. Check Microsoft’s platform table; Windows App does not support Remote Desktop Services on every platform, so the Remote Desktop client may still be needed.

Microsoft’s release-notes page includes later updates for the separate Remote Desktop client, so client versions and availability can change. Check the live notes and the relevant service documentation before troubleshooting a new deployment or replacing a working client.

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