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A Roku-related charge is often a subscription renewal or a free trial that became paid. To identify it, sign in at my.roku.com and check Purchase history and invoices, then review active subscriptions. If Roku manages the subscription, turn off auto-renew in your Roku account or on your device. Some subscriptions—including Disney+, Hulu, and Sling TV—must be managed with the provider even when Roku bills the payment.
Identify the charge in your Roku account
- Sign in at my.roku.com with the Roku account you use for the device.
- Open Purchase history and invoices and compare the invoice details with the date and description on your card or bank statement.
- Review Subscriptions to see active subscriptions and whether one is due to renew.
Roku charges may appear on a statement as “Roku,” “Roku for ___,” or “The Roku Channel.” A descriptor can name a parent company rather than the streaming service you recognize. Roku’s support article lists examples such as “Roku for CBS Interactive” for Paramount+, “Roku for Warner Media Global Digital Services LLC” for HBO Max, “Roku for AMC Networks” for Shudder, and “Roku for Starz” for Starz. These are examples, not a complete or permanent list.
The Roku Channel is free to access, but paid subscriptions purchased through it—such as AMC+—can create recurring charges listed as “The Roku Channel.” Seeing that descriptor does not by itself mean you are being charged for access to the free channel.
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The company that processes a payment is not always the company that manages the subscription. Use the purchase route—not the Roku device or app alone—to decide where to cancel.
#1 Best Overall
- HD streaming made simple: With America’s number 1 TV streaming platform,* exploring popular apps—plus tons of free movies, shows, and live TV—is as easy as it is fun. *Based on hours streamed—Hypothesis Group
- Compact without compromises: The sleek design of Roku Streaming Stick won’t block neighboring HDMI ports, and it even powers from your TV alone, plugging into the back and staying out of sight. No wall outlet, no extra cords, no clutter.
- No more juggling remotes: Power up your TV, adjust the volume, and control your Roku device with one remote. Use your voice to quickly search, play entertainment, and more.
- Shows on the go: Take your TV to-go when traveling—without needing to log into someone else’s device.
- TV, simplified: With setup that only takes minutes, a simple-to-navigate Home Screen, and an uncluttered remote control that does all you need—Roku makes it easier to watch the TV you love.
| Subscription or charge | Where to manage it | What to expect |
|---|---|---|
| Subscription purchased through Roku | Roku subscriptions, or the Roku device’s app menu | Turn off auto-renew. Roku says access continues through the end of the current billing period. |
| Disney+, Hulu, or Sling TV, including a subscription billed by Roku | Contact the streaming service directly | The provider manages the subscription. Use the Roku invoice for the CIB if the provider asks for it. |
| Subscription purchased directly from another streaming provider | That provider’s account or support service | Direct subscriptions do not appear in Roku purchase history. |
| Charge missing from the Roku account you checked | Check other Roku accounts and household purchases, then contact the provider named on the statement if needed | The purchase may be tied to another account or may have been made directly with the provider. |
Turn off auto-renew for a Roku-managed subscription
From a web browser
- Go to my.roku.com/subscriptions and sign in.
- Under Active subscriptions, select the subscription you want to stop.
- Choose Manage subscription, then Turn off auto-renew.
- If Roku asks for your purchase PIN, enter it to confirm.
From a Roku device
- Press Home on the remote and highlight the app for the subscription.
- Press the Star button and choose Manage subscription.
- Select Turn off auto-renew and confirm if prompted.
Roku says the subscription remains available through the end of the current billing period after auto-renew is turned off. A free trial must be cancelled before it ends to avoid the recurring charge.
Contact the provider for subscriptions it manages
Roku’s support guidance says Disney+, Hulu, and Sling TV subscriptions must be managed with the provider, even if Roku appears as the biller. Its US support article lists these phone numbers: Disney+ at 888-905-7888, Hulu at 877-824-4858, and Sling TV at 888-394-6698. Contact information can change, so confirm the current number through the provider’s official support site before calling.
Rank #2
- Ultra-speedy streaming: Roku Ultra is 30% faster than any other Roku player, delivering a lightning-fast interface and apps that launch in a snap.
- Cinematic streaming: This TV streaming device brings the movie theater to your living room with spectacular 4K, HDR10+, and Dolby Vision picture alongside immersive Dolby Atmos audio.
- The ultimate Roku remote: The rechargeable Roku Voice Remote Pro offers backlit buttons, hands-free voice controls, and a lost remote finder.
- No more fumbling in the dark: See what you’re pressing with backlit buttons.
- Say goodbye to batteries: Keep your remote powered for months on a single charge.
Disney+ or Hulu may ask for the CIB (Customer Identifier for Billing) shown on your Roku invoice. Roku’s purchase-history article, last updated September 14, 2026, says the CIB appears on invoices dated September 4, 2026 or later. If a subscription was bought directly from another streaming service, contact that service; it will not appear in Roku purchase history.
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If you still cannot match the charge
- Check other Roku accounts: A subscription may be associated with a different email address or Roku account. On the device, find its linked email under Settings > System > About.
- Ask household members: Someone else may have made the purchase using a device or account in the household.
- Compare the statement descriptor: If the charge is absent from the Roku account history and the statement does not identify Roku as the biller, Roku says the subscription was purchased directly through the streaming provider. Contact the provider shown on the statement.
- Ask Roku about a Roku billing issue: Use Roku’s billing support pages if the charge appears to be from Roku but you cannot identify or resolve it.
Roku Support states, in its article “If there’s a charge you don’t recognize on your Roku account,” last updated August 14, 2026: “Roku never charges for Roku accounts or for customer support services.” That statement concerns Roku’s own charges; it does not determine whether a particular third-party charge is fraudulent.
Rank #3
- 4K streaming made simple:With America’s number 1 TV streaming platform,* exploring popular apps—plus tons of free movies, shows, and live TV—is as easy as it is fun. *Based on hours streamed—Hypothesis Group
- 4K picture quality: With Roku Streaming Stick Plus, watch your favorites with brilliant 4K picture and vivid HDR color.
- Compact without compromises: Our sleek design won’t block neighboring HDMI ports, and it even powers from your TV alone, plugging into the back and staying out of sight. No wall outlet, no extra cords, no clutter.
- No more juggling remotes: Power up your TV, adjust the volume, and control your Roku device with one remote. Use your voice to quickly search, play entertainment, and more.
- Shows on the go: Take your TV to-go when traveling—without needing to log into someone else’s device.
What a $1 card entry may mean
Roku says a $1 card entry may be a temporary hold used to verify a payment method, rather than a completed charge, and says it will be refunded. Check the timing and account activity before treating the entry as a subscription. If it remains or you cannot match it to a payment verification, contact the relevant billing support service.
Quick Recap
Best Value
- Streaming made easy: Roku Express lets you stream free, live and premium TV over the Internet—right to your TV. It’s perfect for new users, secondary TVs and easy gifting—but powerful enough for seasoned pros
- Quick and easy setup: Just plug it into your TV with the included High Speed HDMI Cable and connect to the internet to get started
- Tons of power, tons of fun: Compact and power-packed, you’ll stream your favorites with ease; from movies and series on Apple TV, Prime Video, Netflix, The Roku Channel, HBO, Showtime and Google Play to cable alternatives like Hulu with Live TV and PlayStation Vue, enjoy the most talked about TV across free and paid channels
- Low cost, no extra fees: For under $30, Roku Express streaming device includes a High Speed HDMI Cable—and there’s no monthly equipment fee; with access to free TV on hundreds of channels, there’s plenty to stream without spending extra
- Simple remote: Incredibly easy to use, this remote features shortcut buttons to popular streaming channels
Rank #4
- Stunning 4K and Dolby Vision streaming made simple: With America’s number 1 TV streaming platform,* exploring popular apps—plus tons of free movies, shows, and live TV—is as easy as it is fun. *Based on hours streamed—Hypothesis Group
- Breathtaking picture quality: Stunningly sharp 4K picture brings out rich detail in your entertainment with four times the resolution of HD. Watch as colors pop off your screen and enjoy lifelike clarity with Dolby Vision and HDR10+.
- Seamless streaming for any room: With Roku Streaming Stick 4K, watch your favorite entertainment on any TV in the house, even in rooms farther from your router thanks to the long-range Wi-Fi receiver.
- Shows on the go: Take your TV to-go when traveling—without needing to log into someone else’s device.
- Compact without compromises: Our sleek design won’t block neighboring HDMI ports, so you can switch from streaming to gaming with ease. Plus, it’s designed to stay hidden behind your TV, keeping wires neatly out of sight
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