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If your Samsung phone won’t connect to a Chromebook, use ChromeOS Settings > Connected devices > Set up beside Android phone—not the regular Bluetooth pairing screen. Check that both devices use the same Google Account, update Android and Google Play Services, then remove any old Bluetooth pairing and retry setup.
First, confirm which connection you need
Google’s Android-phone connection can provide phone features such as notifications, messages, recent photos, and phone status. Instant Tethering is different: it shares your phone’s mobile data with the Chromebook. Fixing one does not automatically restore the other.
| What you want | Use | Key requirements |
|---|---|---|
| Phone notifications, messages, photos, or other phone features | Connected devices / Phone Hub setup | Same Google Account; Google lists ChromeOS 71 or later and Android 6 or later for the general Android-phone connection. Its separate Phone Hub guide lists ChromeOS M89 or later and Android 5.1 or later. |
| Internet access on the Chromebook through your phone | Instant Tethering | Supported Chromebook, ChromeOS 71 or later, Android 8.1 or later, same Google Account, and Bluetooth enabled on the phone for hotspot discovery. |
These are related but differently scoped features, so treat their version thresholds as separate guidance rather than one universal requirement. Google’s setup information is for Android phones generally; the steps below are not a Samsung-specific repair or the result of Samsung-only testing.
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Set up the phone through Connected devices
- On the Chromebook, open Settings.
- Select Connected devices.
- Beside Android phone, select Set up.
- Confirm the connection and follow the on-screen prompts. Sign in to the same Google Account on both devices.
Google lists ChromeOS 71 or later and Android 6 or later for this general connection flow. If the phone does not appear or setup fails, install available Android and Google Play Services updates, then retry. Menu wording may vary slightly with ChromeOS version and locale. See Google’s Android-phone connection guide.
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If you mean Phone Hub, use its setup flow
Phone Hub has a dedicated setup path. Turn on Bluetooth on the Chromebook, then open Phone Hub near the system tray and choose Get started. Accept the prompt, select Set up under Connected devices, and follow the instructions. Google lists ChromeOS M89 or later and Android 5.1 or later for Phone Hub. For troubleshooting, Google also recommends keeping Android and Google Play Services up to date. See Google’s Phone Hub guide.
Fix common connection failures
The phone is missing or setup will not finish
- Verify that both devices are signed in to the same Google Account.
- Install available Android and Google Play Services updates.
- If the phone appears more than once in the setup list, Google advises selecting the first entry. If it still has not connected after a few minutes, forget it and try another entry.
- If you are replacing a phone that is already connected, disconnect the current device first. Turn on Bluetooth and Wi-Fi before setting up the other phone.
A previous Bluetooth pairing is getting in the way
A phone is not connected to a Chromebook as an ordinary Bluetooth accessory. Google says you cannot pair a phone through the Chromebook’s standard Bluetooth pairing screen; use Android-phone or Phone Hub setup instead. If you previously paired the two devices over Bluetooth, remove that pairing from both the phone and Chromebook, then retry the supported setup flow. See Google’s Bluetooth guidance and its Phone Hub troubleshooting steps.
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Phone Hub remains stuck after setup
- Check that Bluetooth is on for both devices.
- On the phone, turn Bluetooth off and back on.
- Shut down and restart the Chromebook.
- Retry Phone Hub setup.
The Chromebook is managed by work or school
An administrator may restrict phone features on a work- or school-managed Chromebook. If setup options are missing or the connection is blocked, ask the organization’s administrator whether the feature is allowed.
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Instant Tethering is the relevant path when the Chromebook needs internet from the Samsung phone, not when Phone Hub notifications or photo access are broken. Google’s guidance requires a supported Chromebook running ChromeOS 71 or later, an Android phone running Android 8.1 or later, the same Google Account on both devices, and Bluetooth on for hotspot discovery. Select the phone from the Chromebook’s network or hotspot options and follow the prompts. Check your mobile plan: some operators limit hotspot use or charge extra, and tethering can use more phone battery. See Google’s Instant Tethering instructions.
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When buying an accessory is not the fix
Google’s guidance for these connection problems points to account and software checks, supported setup, removing stale Bluetooth pairings, refreshing Bluetooth, and restarting the Chromebook. It does not recommend buying a cable or Bluetooth adapter to restore Phone Hub. Use the software setup and troubleshooting steps above before considering unrelated hardware.
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