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Affirm said it believed the personal information of Affirm Card users was compromised in Evolve Bank & Trust’s 2024 ransomware incident. Affirm also said its own systems were not compromised and cardholders could continue using their cards. Other fintech companies appear in proposed settlement materials, but that alone does not establish that every customer of each company was notified or affected.
What happened at Evolve Bank & Trust?
Evolve said it noticed malfunctioning systems in late May 2024. The bank initially considered hardware failure, then determined that unauthorized activity had occurred. In an August 27, 2024 update, Evolve said its evidence pointed to a LockBit ransomware attack, with customer information accessed and downloaded during periods in February and May 2024.
Evolve attributed the incident to an employee apparently clicking a malicious link. The bank said some data was encrypted, its backups limited the operational impact, and it refused the ransom. These are Evolve’s account of the incident, not independent forensic findings. The bank stated, “The Bank has seen no new unauthorized activity since May 31, 2024.”
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What information did Evolve say may have been exposed?
In its August 27 substitute notice, Evolve said affected files appeared to contain different combinations of personal and financial information. The notice covered personal, mortgage, trust, and small-business banking customers, as well as customers of Open Banking partners. It did not say that every person had every listed data type in the affected files.
- Names, Social Security numbers, dates of birth, contact information, and Evolve account numbers were among the information in files concerning most affected individuals.
- Debit card numbers appeared in files for a small portion of people.
- Some affected files contained ACH transaction records, including financial account numbers, routing numbers, and names of payors and payees.
The notice you received, if any, is the best guide to which data categories Evolve identified for you specifically.
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What did Affirm tell Affirm Card users?
In a July 1, 2024 Form 8-K filed with the U.S. Securities and Exchange Commission, Affirm said Evolve was the third-party issuer of the Affirm Card. Because Affirm shared card users’ personal information with Evolve to issue and service the cards, Affirm believed those users’ information was compromised in the Evolve incident.
Affirm said its own information systems were not compromised and cardholders could continue to use their Affirm Cards. Its filing said the full scope and impact were not yet known at that time. Affirm also said it had notified law enforcement and card users and had increased fraud monitoring. The disclosure concerned Affirm Card users; it did not say the incident disrupted all Affirm operations or affected banks that originate Affirm loans.
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Which other fintech companies were named?
A proposed settlement agreement defines a group called “Evolve FinTechs” that includes Affirm, EarnIn, Branch, Bond, Juno, Dave, Landa, Mercury, Plaid, Shopify, Step, Stripe, Wise, and Yotta. The list shows which companies the agreement places in that defined grouping. It is not a definitive roll call of companies whose customers were individually exposed, notified, or affected in the same way.
For a particular customer, the useful questions are whether they received an individual notice, which company sent it, which data fields it identifies, and what response or enrollment terms it gives. A company name appearing in the proposed agreement does not answer those questions by itself.
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What does the Federal Reserve action against Evolve mean?
On June 14, 2024, before the public breach disclosures, the Federal Reserve Board announced an enforcement action against Evolve Bancorp and Evolve Bank & Trust. The Board said examinations in 2023 found deficiencies involving risk management for fintech relationships, anti-money-laundering controls, and consumer compliance. It required improvements to Evolve’s oversight and monitoring of fintech partnerships and other programs.
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- Re Inking Unlimitedly: the information blocker stamp can cover information of the length about 100 meters. And each security stamper roller has an oil hole, so you don't have to worry about you having to throw away the roller stamps when the ink runs out. They can be refilled with oil for repeated use, saving time and energy
- Cover Fast: our identity protection rollers come in 2 different sizes, and you can choose different sizes according to different areas of information to cover large amounts of private information in a fast and clean way, avoiding identity theft and rejecting privacy disclosure harassment
- Easy to Use: just remove the lid on the ID stamp blocker roller and open it, and then gently slide it on the place where the information needs to be covered. It is suitable for most ordinary paper with black words, and can protect your personal privacy in time
- Save Time and Energy: compared with the shredder, the personal confidential stamp has a small size, easy to carry, can be applied anytime and anywhere. Compared to the marker, it covers a larger area and can be quickly covered with a single swipe. There is no need to worry about whether you can not protect your privacy in time
How many people were affected?
A national total is not established by the official figures identified here. The Delaware Department of Justice’s 2024 breach database lists 27,417 Delaware residents for Evolve Bank & Trust, with an incident period of February 9 through May 31, 2024, and a notice date of July 8, 2024. That is a state-specific notification figure, not a national count or a confirmed number for any single fintech partner.
The proposed settlement materials describe a large class, but that description does not establish how many people’s information was actually accessed. It is also distinct from a count of people who received notice in a particular state.
What is the status of the proposed settlement?
The court-authorized FAQ for In Re: Evolve Bank & Trust Customer Data Security Breach Litigation describes allegations of unauthorized access and exfiltration in February and May 2024. It also says Evolve denies wrongdoing and that no court had determined Evolve did anything wrong. The FAQ described the settlement as awaiting final approval when it was published. That FAQ alone does not establish a later final-approval outcome, so do not treat the settlement as final based on it.
What should you do if you received an Evolve breach notice?
Start with the notice and your accounts
- Read your individual notice to confirm which information Evolve identified, whether you are eligible for a remedy, and any enrollment deadline or other terms.
- Review relevant bank, card, and other financial accounts for transactions or account changes you do not recognize. Contact the financial institution using a trusted phone number or website if you find suspicious activity.
- Check your credit reports and consider a free fraud alert. Evolve also encouraged affected people and partner-company customers to monitor account activity and credit reports.
Use the protection offer only if you qualify
Evolve said it began emailing individual notices on July 8, 2024 and offered affected individuals two years of credit monitoring and identity protection. That was the historical offer; eligibility and enrollment details should be taken from your personal notice rather than assumed to remain available.
Watch for impersonation and report suspected identity theft
Evolve warned that scammers might send phishing messages impersonating companies or people recipients know. Be cautious with unexpected links and requests for personal or account information. If you suspect identity theft or fraud, Evolve advised reporting it to the Federal Trade Commission or law enforcement.
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