Zoho TeamInbox review
A low-cost shared inbox with assignments, internal discussions and multichannel messaging.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Zoho TeamInbox brings group email and social messaging into shared inboxes, with features for assigning threads, tracking ownership and discussing replies privately. It suits small teams that need to coordinate customer conversations across email, WhatsApp, Facebook Messenger and Instagram DM, with web, iOS and Android access. Shared drafts, tags, snoozing and archiving help keep work organized, while collision alerts flag when teammates are replying to the same conversation.
The entry options are notably differentiated by volume and team size. Free allows up to 3 users and 30 conversations per month across email and the listed social channels. Solo costs $0.99 per month for one user and up to 500 conversations, with unlimited conversation assignments. Team is $4.99 per month for up to 3 users and 1,000 conversations, adding shared tags and snooze. Team Plus costs $7.99 monthly for up to 5 users and 2,000 conversations, plus moving conversations across inboxes and response templates. A 14-day free trial is available. Starter and Professional are also listed with different shared-channel limits, rules, email channels and analytics; their pricing is not detailed here.
Automation rules can apply conditions and actions, and the product includes an activity log and analytics. Integrations include Zapier, Zoho CRM and Zoho Cliq, so teams already working with Zoho tools or seeking workflow connections have a clear fit. That ecosystem is narrower than a broad marketplace would be, and the conversation limits on lower tiers may constrain busier support operations. Choose TeamInbox for a cost-conscious small team that values shared ownership and several messaging channels; consider alternatives if you need a wider integration ecosystem or expect conversation volume to outgrow the listed caps.
Zoho TeamInbox pros and cons
- Where it wins
- Free plan supports up to 3 users and 30 conversations per month
- Shared assignments, comments, drafts and collision alerts
- Web, iOS and Android access with social messaging channels
- Where it doesn't
- Free plan is capped at 30 conversations per month
- The $0.99 Solo plan is limited to one user
- Integrations are centered on Zapier and Zoho products
Zoho TeamInbox fact sheet, pricing and score →
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