Zoho SalesIQ review
A broad live chat suite with strong Zoho integration and a low-cost annual entry tier.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Zoho SalesIQ is customer engagement software for businesses that want to chat with website visitors, track activity, qualify leads, and automate conversations. It combines live-agent website chat with codeless, programmable, and hybrid chatbots, visitor routing, lead scoring, analytics, knowledge-base content, and support for messaging channels including Facebook Messenger, Instagram, Telegram, WeChat, LINE, and WhatsApp. Mobile apps, the Mobilisten SDK, JavaScript APIs, and REST APIs extend its reach to Android, iOS, and custom applications. It is most suitable for Zoho-centric teams that want live chat alongside broader visitor and lead engagement tools.
Pricing covers a perpetual Free plan and three paid operator-based tiers, with a 15-day trial available. Free includes 3 operator licenses, 100 chats per month, visitor tracking, and 1 brand. Basic costs $7 USD per operator per month with annual billing and adds live chat routing, automated messages, screen sharing, and audio calls. Professional costs $12.75 USD per operator per month with annual billing and adds 5 custom chatbots, 100,000 monthly tracked visitors, and unlimited chat history. Enterprise costs $20 USD per operator per month with annual billing and adds 10 custom chatbots, 200,000 monthly tracked visitors, and advanced reporting and monitoring.
The product's main advantage is breadth: teams can combine real-time chat, visitor insights, automation, remote assistance, reporting, and omnichannel conversations in one service. Its integration list includes Zoho CRM, Bigin by Zoho CRM, Zoho Desk, Zoho Bookings, Zoho Analytics, Zendesk, Shopify, WordPress, WooCommerce, Wix, Google Analytics, HubSpot, Mailchimp, Salesforce, and OpenAI. That range makes SalesIQ a strong fit for growing support and sales operations, particularly inside the Zoho ecosystem. Teams seeking only a lightweight website chat tool may find its wider engagement scope unnecessary, while organizations needing advanced reporting must choose Enterprise.
Zoho SalesIQ pros and cons
- Where it wins
- Free plan includes 3 operators, 100 chats per month, and visitor tracking
- Supports live chat, chatbots, routing, analytics, and multiple messaging channels
- Integrates with Zoho apps, CRMs, commerce tools, and popular business platforms
- Where it doesn't
- The free plan is limited to 100 chats per month and one brand
- Paid plans are priced per operator and shown with annual billing
- Advanced reporting and monitoring are reserved for the Enterprise plan
Zoho SalesIQ fact sheet, pricing and score →
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