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Zendesk Employee Service pricing

#4 of 23 in AI IT Service Desk SoftwareIT Help Desk SoftwareAI Agents for HR Software

Zendesk Employee Service costs from $29/user/mo on its cheapest paid plan; 4 plans in all, as listed on zendesk.com — prices checked 20 Sep 2026.

8.8/10Editor score
Visit Zendesk
Zendesk Employee Service8.8 Visit Zendesk

Zendesk Employee Service pricing at a glance

Plans 14-day trial No free plan — trial or paid only. Prices checked 20 Sep 2026.
See plans on zendesk.com

Zendesk Employee Service plans & pricing

PlanPriceKey limits
Suite Team$29/user/mo paid yearly
  • AI agents
  • Knowledge base
  • Action Builder
  • Email support
  • Prebuilt analytics dashboards
Suite Growth$59/user/mo paid yearly
  • IT asset management
  • Service catalog
  • Self-service employee portal
  • Tasks and approvals
  • Service level agreements
Suite Professional$99/user/mo paid yearly
  • Admin Copilot
  • App Builder
  • Writing tools
  • Quick reports
  • Skills-based routing
Suite EnterpriseNot checked yet
  • Sandbox environment
  • Custom agent roles
  • Customizable reporting
  • Audit logs
  • Department spaces

Prices as published by the vendor on zendesk.com, checked 20 Sep 2026; taxes and regional pricing may differ. We do not change a plan's price or its limits — this table is what the vendor's own pricing page said on that date.

What the price includes

  • Free trial
    14 days · no card needed
  • Built for
    Small business, Mid-market, Enterprise
  • Integrations
    4 integrations: Slack, Microsoft Teams, Workday, APIs
  • Free plan
    No
  • Paid from
    $29/user/mo
  • AI knowledge answers
    Yes

Our full Zendesk Employee Service verdict, fact sheet and score →

Prices checked by iTechGuides Editors · Editorial team · Updated Oct 2026

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