Yext Reviews review
A broad review intelligence suite for established and multi-location brands.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Yext Reviews is an online reputation management product for businesses and multi-location brands. It centralizes feedback from Google, Facebook, Yelp, TripAdvisor, Trustpilot, Booking.com, app stores, employment sites, and 80+ industry platforms. Teams can monitor reviews, configure notifications, filter feedback, respond from Yext, and publish selected first-party reviews through a website widget or API. Its feature set suits established brands that need a shared view of reputation activity across locations and channels.
Pricing is handled through contact with Yext, and Reviews capabilities are organized into separate packages. The published purchasing approach is therefore more consultative than a self-serve subscription. Yext supports web, iOS, Android, and API access, while integrations include Google, Facebook, Yelp, TripAdvisor, Trustpilot, Booking.com, Google Play Store, Apple App Store, Indeed, and Glassdoor. Review requests can be automated through email, SMS, and QR codes, giving teams several ways to build a review-generation workflow.
The main strength is the combination of response management and analysis. Yext Reviews supports AI-generated and templated responses, direct review responses, sentiment analysis, theme tracking, and competitive review intelligence. Mobile monitoring and response are available through Scout by Yext. These capabilities make it a strong fit for organizations managing substantial review volume or multiple locations. Brands seeking a focused review operations platform should consider it; teams that need broader mention monitoring or transparent self-serve pricing may prefer a narrower or more openly priced alternative.
Yext Reviews pros and cons
- Where it wins
- Monitors reviews across 80+ platforms
- Automates requests through email, SMS, and QR codes
- Combines AI responses, sentiment, themes, and competitive intelligence
- Where it doesn't
- Pricing requires contact with Yext
- Review capabilities are organized into separate packages
- Focuses on reviews rather than broader mention monitoring
Yext Reviews fact sheet, pricing and score →
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