xMatters review
Affordable paging with on-call, incident coordination, automation, and status pages.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
xMatters is an incident management and service reliability platform for IT, DevOps, SRE, and operations teams. It brings together global on-call scheduling, escalation timelines, incident coordination, stakeholder communications, workflow automation, status pages, post-incident actions, and mobile response applications. Teams can use it through the web, iOS, Android, or API, with integrations including Slack, Microsoft Teams, ServiceNow, Jira Cloud, Dynatrace, Zendesk, New Relic, and Google Cloud.
Pricing covers a useful progression. The Free plan costs $0 per plan and supports up to 5 users, global on-call scheduling, and incident timelines. Starter (Essentials) costs $15 per user per month when billed monthly, supports up to 25 users, and adds escalation policies plus 50 SMS and 10 voice notifications per user per month. Base (Standard) costs $39 per user per month and adds incident and service reliability features, Microsoft Teams and Slack chat notifications, AI-assisted incident capabilities, and iOS and Android applications. Advanced offers unlimited everything for global enterprises, public status pages, and contact-sales pricing.
The platform’s strongest fit is for teams that need more than basic paging. Its Incident Console tracks real-time status, severity, resolvers, and timelines, while the visual Flow Designer supports workflow automation. Post-incident reports, tracked actions, targeted stakeholder updates, and AI-assisted root-cause, resolver, and next-step guidance extend the workflow beyond alert delivery. xMatters is a strong choice for teams that want affordable entry pricing with room to expand. Smaller teams may find the Free plan restrictive, while organizations needing larger notification allowances or Advanced features should evaluate the paid tiers and sales process.
xMatters pros and cons
- Where it wins
- Free plan includes global on-call scheduling and incident timelines
- Escalation policies, workflow automation, and stakeholder updates
- AI guidance, mobile apps, and broad operations integrations
- Where it doesn't
- Free plan supports up to 5 users
- Starter limits SMS and voice notifications per user
- Advanced pricing requires contacting sales
xMatters fact sheet, pricing and score →
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