WorkforceScheduling.com
Hosted workforce management for contact centers
At a glance
- Editor scoreNot yet scored
- PricingPricing on request
- Best forEstablished voice-and-email centers
- Free planNo
- Demand forecastingYes
- Founded1983 · O'Fallon, Missouri, USA
- Facts checked20 Sep 2026
Where it wins
- Forecasting and skill-based scheduling support complex staffing needs
- Intraday changes, trades, and agent portal access aid daily management
- Multi-site operations, reporting, and automated exports support oversight
Where it doesn't
- Public pricing is not provided; subscriptions require a sales discussion
- Channel support is centered on voice and email
- Web is the listed platform, with a focused integration set
Our verdict on WorkforceScheduling.com
WorkforceScheduling.com is Pipkins' hosted workforce management solution for call centers and contact centers. It combines remotely hosted forecasting and scheduling engines with supervisor client software and an agent web portal. The product is aimed at established teams that need workload forecasting, skill-based scheduling, graphical schedule management, intraday adjustments, and multi-site oversight across voice and email operations. Agents can access schedules, submit schedule-change requests, trade schedules, and receive messages through the portal.
Its strongest area is operational depth for traditional contact-center workforce management. ACD integration and data collection provide the basis for forecasting and reporting, while analysis tools, graphical schedule management, and intraday changes support supervisor workflows. Automated data exports add a path for moving workforce information into other processes. The published integration list includes ACD systems, ODBC, and email, which fits organizations with established contact-center infrastructure but gives the product a narrower ecosystem profile than tools designed for many channels or broad app marketplaces.
Pricing follows a contact-sales model. Pipkins describes monthly or yearly subscriptions with a base fee and additional per-agent charges, determined through sales. There is no free plan. The hosted model is suited to organizations seeking managed infrastructure and reduced hardware requirements, with access through an internet connection. WorkforceScheduling.com makes the most sense for established voice-and-email centers that value mature scheduling capabilities, multi-site management, and a focused operating model. Teams seeking broad channel coverage, extensive integrations, or self-service pricing should consider alternatives with those priorities.
WorkforceScheduling.com pricing
WorkforceScheduling.com fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Demand forecasting | Yes |
| Skills-based scheduling | Yes |
| Intraday management | Yes |
| Omnichannel forecasting | Not verified |
| Supported channels | voice, email |
| Agent capacity | Not verified |
| API access | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001 |
| Support | Email, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: ACD systems, ODBC, email |
| Pricing | Pricing on request |
| Website | workforcescheduling.com |
| Facts checked | 20 Sep 2026 |
WorkforceScheduling.com integrations
WorkforceScheduling.com lists 3 integrations on its own site.
- ACD systems
- ODBC
Alternatives to WorkforceScheduling.com
- Aspect WorkforceFlexible WFM for complex contact centers, with forecasting, scheduling, and adherence tools.3.6
- NiCE Workforce ManagementA strategic WFM platform for forecasting, optimization, adherence, and intraday control.—
- Verint Workforce ManagementBroad omnichannel WFM coverage for large contact centers, with sales-led pricing.—
See all WorkforceScheduling.com alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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