Waitlist Me review
A mature restaurant waitlist system with plans for notifications, floorplans, and multi-location operations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Waitlist Me is cloud-based waitlist and scheduling software for restaurants and other businesses managing waiting customers. It supports party and waitlist management, reservations and appointments, wait estimates, SMS and automated phone notifications, public waitlist views, online self-service joining, and self-check-in kiosk mode. Staff can work across web browsers, iOS, and Android, while the API supports broader integration needs. Multi-device synchronization and multi-location administration make it relevant to growing restaurant groups as well as individual venues.
The published plans show a free option and three paid tiers. Premium includes an intuitive waitlist view, reservations calendar, customizable notifications, a self-service web widget, kiosk mode, and a public waitlist page. According to the vendor's US and Canada pricing page, Premium costs $34.99 per month or $335.88 per year; the listed annual starting price is $27.99 per month when billed annually. Pro costs $59.99 monthly or $575.88 annually and adds table and resource management, section and layout groupings, business hours, blackout days, two-way texting, reports, analytics, and predictive wait estimates. Platinum costs $99.99 monthly or $959.88 annually and adds smart floorplans, spatial section management, multi-room floorplans, server management, custom HTML, and an enterprise API.
Its strongest fit is a restaurant that needs more than a basic digital queue, particularly one coordinating reservations, table layouts, guest messaging, and multiple locations. Square and Clover integrations provide a focused ecosystem connection, while web, mobile, and API access support different operating setups. The main tradeoff is feature separation: advanced floorplan and API capabilities sit in Platinum, while reporting and predictive estimates begin in Pro. Smaller restaurants seeking only simple waitlist tracking may find the higher tiers unnecessary; growing operations that need structured floorplans, notifications, and administration have a clearer reason to choose it.
Waitlist Me pros and cons
- Where it wins
- Free plan plus paid tiers starting at $27.99 per month billed annually
- Supports waitlists, reservations, kiosks, web widgets, and guest notifications
- Web, iOS, Android, API, Square, and Clover coverage
- Where it doesn't
- Advanced floorplans and enterprise API access require the Platinum plan
- Two-way texting, reports, and predictive estimates require the Pro plan
- Pricing and notification allowances vary by region
Waitlist Me fact sheet, pricing and score →
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