Vtiger Help Desk
Vtiger Help Desk: A CRM-linked help desk with a useful free plan and broad support workflows. Ranked #11 of 100 in Help Desk Software by our editors (8.3/10); pricing: Free plan · 15-day trial; best for small teams wanting CRM-linked support.
At a glance
- Editor score8.3 / 10
- PricingFree plan · 15-day trial
- Best forSmall teams wanting CRM-linked support
- Free planYes
- Paid from$12/user/mo
- SLA managementYes
- Founded2004
- Facts checked19 Sep 2026
Where it wins
- Free One Pilot plan includes email-to-case and two SLA types.
- Customer portal, knowledge base, automation, and REST API support.
- Web, iOS, and Android access with broad channel integrations.
Where it doesn't
- One Pilot is limited to a maximum of 10 users.
- Listed paid prices require annual billing and are per user monthly.
- Advanced routing, chat, work orders, and AI require higher tiers.
Our verdict on Vtiger Help Desk
Vtiger Help Desk is customer support software for small and medium-sized businesses that need case management connected to a broader CRM environment. It centralizes support intake from email, phone, chat, web forms, customer portals, and social channels. Teams can manage cases, apply service-level agreements with escalation rules, automate case actions, publish knowledge-base content, provide customer self-service, and review support performance. Web, iOS, and Android access support work across devices, while REST API access connects external systems.
The plan structure gives smaller teams a low-cost starting point. One Pilot is free per user with annual billing and allows a maximum of 10 users, including Email to Case, First Response SLA, Resolution SLA, and Business Hours. One Growth costs USD 12 per user per month with annual billing and raises the maximum to 15 users, adding case management, Inbox, customer portal, and Articles and FAQs. One Professional costs USD 30 and adds social ticketing, round-robin and least-loaded assignment, service contracts, and live web chat. One Enterprise costs USD 42 and adds work order management, internal ticketing, and advanced operational features. One AI costs USD 50 and adds predictive AI, generative AI, voice assistant integration, and a chatbot. A 15-day free trial is also available.
Its strongest fit is for teams that want support workflows alongside CRM-linked customer information, self-service, SLAs, automation, and integrations including Google, Microsoft Teams, Zapier, Outlook, and WooCommerce. The free and USD 12 tiers cover core help desk needs, while routing, social support, operational workflows, and AI are distributed across higher plans. Teams needing those capabilities should budget for the relevant tier and annual billing. Vtiger Help Desk is a sensible choice for small teams prioritizing a broad CRM-connected support suite; teams seeking a narrowly focused help desk may prefer a simpler plan structure.
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Vtiger Help Desk pricing
All 5 Vtiger Help Desk plans and prices →
Vtiger Help Desk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $12/user/mo |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | 10 |
| Free trial | 15 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Integrations | 9 integrations: Email, Phone, SMS, Video Conferencing, Google, Microsoft Teams … |
| Pricing | Free plan · 15-day trial (source) |
| Website | vtiger.com |
| Facts checked | 19 Sep 2026 |
Vtiger Help Desk integrations
Vtiger Help Desk lists 9 integrations on its own site.
- Phone
- SMS
- Video Conferencing
- Microsoft Teams
- Zapier
- Outlook
- WooCommerce
Alternatives to Vtiger Help Desk
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all Vtiger Help Desk alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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