This page's audience our own tag's counts — open to see them

Period

–Visits

–Page views

–Clicks to vendors

–Time on page

–Reading now

Clicks to vendors, by tool

Top countries

Devices

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Vox Analytics

Paid#30 of 39 in Call Center Speech Analytics Software

Vox Analytics: Batch-first speech and text analytics for contact centers, with optional real-time processing. Ranked #30 of 39 in Call Center Speech Analytics Software by our editors (6.3/10); pricing: Pricing on request; best for teams needing batch-first transcription and quality review.

6.3/10Editor score

Visit Vox Analytics

Vox Analytics6.3 Visit Vox Analytics

At a glance

Editor score
6.3 / 10
Pricing
Pricing on request
Best for
Teams needing batch-first transcription and quality review
Free plan
No
Live call analysis
No
Facts checked
24 Sep 2026

Where it wins
- Transcribes recorded calls and analyzes voice and text interactions
- Search, alerts, dashboards, and reports support focused quality review
- Cloud or self-hosted deployment with contact-center integrations
Where it doesn't
- Real-time processing is optional, not the default
- Pricing is based on users and transcribed minutes
- No fixed price or trial duration is published

Our verdict on Vox Analytics

Vox Analytics transcribes recorded calls and analyzes voice and text interactions, including chat, to help contact-center teams review service quality and operational patterns. It is aimed at mid-market and enterprise operations that want broader coverage than manual call sampling. Dashboards and reports present results, while transcript search and configurable alerts give teams ways to investigate specific words, phrases, risks, or prohibited sales procedures.

The analytics workflow covers several useful review tasks: identifying contact reasons, trends, and operational issues; evaluating interactions against scripts and other criteria; and searching across interactions. Batch analysis is the default, while real-time processing is available as an option. That makes the product a better fit for teams whose primary need is retrospective quality review and trend analysis than for operations that require live-call intervention as a standard workflow. Its listed capabilities include compliance monitoring, automatic topic detection, and coaching tools.

Deployment can be cloud-based or self-hosted, and listed integrations include Vox Perfect, Verint, NICE, Genesys, and Avaya. According to the vendor, pricing is based on users and transcribed minutes, with no fixed price published; the vendor also describes a proof of concept using a customer’s data before purchase. Support is offered by email and phone, and GDPR is listed as a compliance standard. Teams seeking transcript-led quality review, alerts, and operational analysis across calls and text should consider Vox Analytics. Those that need real-time processing as the default or a published self-serve price may prefer another option.

Your product? Our editors can test Vox Analytics in depth and publish a review, labelled as paid · from $149/mo →

Vox Analytics pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 24 Sep 2026.

See plans on voxsolucoes.com.br

Vox Analytics fact sheet

Free plan	No
Paid from	Not verified
Live call analysis	No
Sentiment analysis	Not verified
Compliance monitoring	Yes
Automatic topic detection	Yes
Agent coaching tools	Yes
Supported languages	Not verified
Deployment	Cloud, Self-hosted
Platforms	Web
Compliance & security	GDPR
Support	Email, Phone
Built for	Mid-market, Enterprise (editorial estimate)
Integrations	5 integrations: Vox Perfect, Verint, NICE, Genesys, Avaya
Pricing	Pricing on request
Website	voxsolucoes.com.br
Facts checked	24 Sep 2026

Vox Analytics integrations

Vox Analytics lists 5 integrations on its own site.

Vox Perfect
Verint
NICE
Genesys
Avaya

Alternatives to Vox Analytics

See all Vox Analytics alternatives →

Used Vox Analytics? Be the first to review it

The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Vox Analytics for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

Write a reviewTwo minutes · verified accounts only · read by an editor before it appears

Reviews come only from verified accounts. Sign in or create an account first — your e-mail is never shown.

Title

Your review

0 characters · at least 80, up to 3,000

Pros (optional · one per line)

Cons (optional · one per line)

Your name (shown with your review)

Role (optional)

Company (optional)

How long have you used it?

I've used Vox Analytics myself and this is my honest opinion — nobody paid or asked me to write it.

Posted from your verified account. Reviews appear after an editor reads them, usually within two working days.

Featured on iTechGuides

Vox Analytics is listed in our Call Center Speech Analytics Software directory. Add the badge to your site — it links back to this page.

<a href="https://www.itechguides.com/products/vox-analytics/"><img src="https://www.itechguides.com/best/badge/vox-analytics.svg" alt="Featured on iTechGuides" width="230" height="46"></a>

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update