Virtually OnSite review
App-free customer video sessions with annotations and saved records, from $24 per month.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Virtually OnSite is a remote video support tool for service businesses and field teams, including HVAC, electrical, facilities, and industrial operations. A technician can invite a customer to a live session through a browser link, so the customer does not need to install an app. The live phone camera feed supports annotations, zoom, and flashlight control, while screenshots, recordings, and notes can be saved with a session. It also offers host-led walkthroughs and field documentation sessions without a guest. That combination suits teams that need visual troubleshooting and a record of the interaction, rather than a general-purpose video meeting tool.
The published monthly plans start with Solo at $24, which includes unlimited live video sessions and minutes, session notes, screenshots and recordings, workflow checklists, and 90-day saved session history. Team costs $99 per month and adds a shared workspace with roles and permissions, team workflows, shared templates, and a branded customer experience. Company is $249 per month, with one flat price and no per-seat fees, Company SSO, and 180-day saved session history. Enterprise pricing is matched to team size. A 14-day trial is available, limited to 14 days or 15 sessions; it is not an ongoing free plan. The pricing page also presents a yearly option with 15% savings.
The workflow has useful depth for visual service support: teams can guide a customer in the live feed, retain a session record, and share review links. Mobile apps for iOS and Android complement web access, and integrations include Microsoft Entra, Okta, and Google Workspace. Company SSO and listed SAML support may matter to organizations with identity requirements. The main tradeoff for a small team is the 90-day history on Solo; teams needing shared roles, longer retention, or company SSO would need a higher tier. Choose Virtually OnSite when app-free customer-camera sessions and documentation are central to the work. Teams seeking co-browsing or a broader meeting platform should consider alternatives.
Virtually OnSite pros and cons
- Where it wins
- Customers join live camera sessions from a browser link without an app install.
- Annotations, zoom, and flashlight control help guide customers during a session.
- Screenshots, recordings, notes, and checklists keep session work documented.
- Where it doesn't
- There is no ongoing free plan; the trial lasts 14 days or 15 sessions.
- The Solo plan’s saved session history is limited to 90 days.
- Support is listed through email, with no other support channel specified.
Virtually OnSite fact sheet, pricing and score →
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