ViiBE review
A visual support workspace for diagnosing issues with customers, agents, and field experts.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ViiBE is a browser-based remote visual support platform from Praxedo for field-service teams, contact centers, technicians, customers, and subject-matter experts. It connects participants through real-time video calls and lets them share front- or rear-camera views, screens, documents, images, and files. The product is positioned for technical support, after-sales service, incident diagnosis, and first-time-fix improvement, making it a fit for organizations where visual context can help explain or resolve a customer issue.
Its feature depth centers on guided visual assistance. Co-browsing supports browser navigation and data masking, while annotations add arrows and shapes to images and documents. Archived video assistance sessions provide a record of interactions, and AI tagging identifies key moments in those archives. Together, these capabilities give agents and experts several ways to inspect a problem, direct a customer, and preserve session context for later review. The emphasis is narrower than a general customer-service suite: ViiBE is most relevant when video, screen context, or visual documentation is central to the support process.
ViiBE also connects with CRM, ticketing, field-service, and enterprise workflow tools, including Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics. The product is offered through a request-a-demo and contact-sales model, so organizations should expect a sales-led evaluation rather than self-serve plan selection. Choose ViiBE if field workers, agents, customers, and experts need shared visual assistance with archived sessions and workflow integrations. Consider another option if your priority is a broader support platform, a different access model, or publicly listed plan tiers.
ViiBE pros and cons
- Where it wins
- Real-time video with front- and rear-camera sharing
- Co-browsing, screen sharing, annotations, and file exchange
- Archived sessions with AI tagging of key moments
- Where it doesn't
- Access is listed for web rather than multiple platforms
- Pricing is handled through contact sales and demo requests
- Its strongest workflows focus on visual and technical support
ViiBE fact sheet, pricing and score →
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