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Union Waitlist review

#20 of 24 in Restaurant Waitlist Software

A waitlist that connects guest check-in with menus, ordering, seating, and text alerts.

6.3/10Editor score
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Union Waitlist6.3 Visit Union Waitlist

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Union Waitlist is a digital guest-management tool for bars and restaurants that need to coordinate queues, seating, and guest activity before a table is ready. Guests can join a waitlist online, track their place, view the menu, open a tab, and order while waiting. Staff can communicate with guests, assign tables, transfer guest checks, and send text notifications when tables are ready. The product is positioned for high-volume hospitality operations and is available on web and iOS.

Pricing follows a contact-sales model. Prospective customers can schedule a demo or contact sales rather than select from publicly described Waitlist plans. The core workflow centers on connecting the waitlist to ordering: a guest can move from online check-in to menu viewing, tab opening, and pre-seating ordering. That makes Union Waitlist relevant when a restaurant wants the queue to support more than place tracking and notifications. Its guest notification, online check-in, SMS notification, and guest check-in capabilities support the same flow from arrival through seating.

Union Waitlist is a focused choice for restaurants that specifically want waitlist-linked ordering, table assignment, staff communication, and guest-check transfer in one workflow. It is less suited to buyers seeking a broadly documented waitlist product with transparent plan-by-plan pricing or a wider published feature set. Restaurants evaluating it should consider whether its web and iOS availability and contact-sales purchasing process fit their operation. Choose Union Waitlist when pre-seating guest engagement is central to the waitlist experience; choose an alternative when broader platform coverage or public pricing is the priority.

Union Waitlist pros and cons

  • Where it wins
    • Guests can join online, track their place, and receive text alerts.
    • Waiting guests can view menus, open tabs, and order before seating.
    • Staff can assign tables, communicate, and transfer guest checks.
  • Where it doesn't
    • Pricing requires contacting sales or scheduling a demo.
    • The published feature set focuses on waitlist-linked workflows.
    • The product is available on web and iOS, not a broader platform mix.

Union Waitlist fact sheet, pricing and score →

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