TrueReview review
Broad review-source coverage with requests, alerts, AI responses, and multi-location tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
TrueReview is review management software for businesses, agencies, and multi-location organizations. It brings review requests, customer feedback, monitoring, alerts, response tools, tagging, filtering, analytics, and website widgets into one platform. Its broad source coverage includes major platforms such as Google, Facebook, Trustpilot, Tripadvisor, Zillow, Zocdoc, and many others, along with custom links. Small businesses that need more than a single review channel are the clearest fit, while agencies and larger organizations can use team permissions and multi-location management.
Pricing is structured around three plans, with annual-billing equivalent prices shown alongside monthly prices. Starter costs $29 per month when billed annually or $49 monthly and includes 250 review requests per month, email follow-up series, one location, monitoring for up to three review sources, and five AI response suggestions per month. Small Business costs $59 annually billed or $99 monthly, raising the allowance to 500 requests, five review sources, SMS and email follow-ups, and an AI review response generator. Premium costs $179 annually billed or $299 monthly and adds 2,500 requests, five locations, unlimited campaigns, and AI response generation with auto-tagging. There is also a 14-day free trial.
The product’s main depth is breadth: it combines automated email and SMS requests, real-time alerts, automated replies, Review Radar policy-violation detection, surveys, widgets, and integrations with Zapier, webhooks, API tools, and business systems including Square, Acuity Scheduling, and ServiceTitan. The published plans show a practical progression from basic email collection to larger request volumes, SMS sequences, automation, and multi-location work. Choose TrueReview if broad source coverage and centralized review workflows matter. Businesses seeking a free option or SMS outside the US and Canada should consider a different fit.
TrueReview pros and cons
- Where it wins
- Monitors a wide range of review sources plus custom links
- Combines email, SMS, alerts, AI replies, and policy detection
- Supports widgets, integrations, teams, and multi-location management
- Where it doesn't
- No free plan is offered
- Starter limits monitoring to 3 sources and 1 location
- SMS availability is limited to the US and Canada after verification
TrueReview fact sheet, pricing and score →
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