Touch Call Recording
Touch Call Recording: A broad compliance recorder for voice, messaging, and communications oversight. Ranked #14 of 25 in Call Recording Software by our editors (7.9/10); pricing: Pricing on request; best for compliance recording across voice and messaging.
At a glance
- Editor score7.9 / 10
- PricingPricing on request
- Best forCompliance recording across voice and messaging
- Call transcriptionYes
- Facts checked20 Sep 2026
Where it wins
- Records fixed-line, mobile, PBX, Teams, chat, and SMS
- Policy controls, consent notifications, retention, and audit logs
- Encrypted geo-redundant storage with searchable compliance review
Where it doesn't
- Pricing requires contacting sales
- Web platform coverage is the listed deployment option
- Transcription and analytics rely on third-party integrations
Our verdict on Touch Call Recording
Touch Call Recording is a managed compliance-recording service for businesses, financial-services firms, contact centres, telecom operators, and public entities. It captures communications across fixed-line, mobile, PBX, Microsoft Teams, chat, SMS, and other channels. Policy-controlled automatic and on-demand recording supports different operational requirements, while a web-based compliance portal provides search, filtering, playback, review, and export.
Its main strength is breadth across communications environments. Integrations include Microsoft Teams, Cisco, Avaya, Singtel, Bloomberg, Refinitiv, Mitel, and Unify, helping organizations connect recording workflows to established telephony, collaboration, and financial-services systems. Role-based access controls, audit logs, consent and recording notifications, configurable retention and archival durations, and encrypted geo-redundant storage address the governance needs associated with regulated communications. Third-party integrations extend the service into transcription, analytics, surveillance, archive, and compliance systems.
Pricing is contact-sales rather than a published plan structure, so organizations should expect a configuration-led buying process. The service is a strong fit for teams that need policy-based capture across multiple channels, controlled retention, searchable archives, and formal review workflows. It may be less suitable for smaller teams seeking a self-serve recorder, a simple voice-only tool, or native transcription and summaries without connecting external systems. Organizations choosing Touch should be prepared to define recording policies, retention requirements, access roles, notification rules, and integration needs as part of evaluation.
Your product? Our editors can test Touch Call Recording in depth and publish a review, labelled as paid · from $149/mo →
Touch Call Recording pricing
Touch Call Recording fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Call capture | Both |
| Recording retention | Not verified |
| Call transcription | Yes |
| Searchable archive | Yes |
| Consent controls | Yes |
| AI call summaries | Not verified |
| Mobile app | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR |
| Support | Email, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 60+ integrations: Microsoft Teams, Cisco, Avaya, Singtel, Bloomberg, Refinitiv … See all → |
| Pricing | Pricing on request (source) |
| Website | touchcallrecording.com |
| Facts checked | 20 Sep 2026 |
Touch Call Recording integrations
Touch Call Recording lists 60+ integrations on its own site — the 8 named here are the ones its pages call out.
- Microsoft Teams
- Cisco
- Avaya
- Singtel
- Bloomberg
- Refinitiv
- Mitel
- Unify
See all Touch Call Recording integrations →
Alternatives to Touch Call Recording
- AudioCodes Interaction InsightsA broad enterprise recording service with strong retention, search, and compliance controls.9.4
- Numonix IXCloudA broad, compliance-focused recorder for mixed enterprise communications environments.9.2
- Verint Interaction RecordingA broad compliance-recording platform for regulated, omnichannel interactions.9.1
See all Touch Call Recording alternatives →
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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