Text.com
Text.com: Affordable social messaging support with shared inbox, automation, and AI assistance. Ranked #20 of 41 in Social Media Customer Service Software by our editors (7.4/10); pricing: 14-day trial; best for small teams wanting inexpensive social messaging.
At a glance
- Editor score7.4 / 10
- Pricing14-day trial
- Best forSmall teams wanting inexpensive social messaging
- Free planNo
- Paid from$19/user/mo
- Supported social channelsFacebook Messenger, SMS, WhatsApp, website chat, email, social media
- Founded2002 · Wrocław, Poland
- Facts checked21 Sep 2026
Where it wins
- Handles social messages and comments in a shared omnichannel inbox
- Includes AI agents, reply suggestions, summaries, and text edits
- Adds routing, workflow automation, profiles, SLAs, and reporting
Where it doesn't
- No free plan; the 14-day free trial is the main low-commitment option
- Essential limits AI to 1 agent and 10 AI resolutions
- Social network coverage and private reply workflows are not broadly detailed
Our verdict on Text.com
Text.com is an AI customer service platform for businesses managing conversations across social media, website chat, email, SMS, WhatsApp, and tickets. Its shared omnichannel inbox brings together customer messages and comments, while live chat, help desk ticketing, customer profiles, routing, workflow automation, reporting, AI agents, drafted replies, and conversation summaries support day-to-day service work. It is aimed at small teams, growing businesses, and larger organizations that want to automate routine support without separating agents from customer and conversation context.
Pricing starts with Essential at $19 per user per month when billed annually, or $25 per user per month when billed monthly. Both versions include 1 AI Agent, 10 AI resolutions, 5 monthly reply suggestions per user, 5 monthly AI text edits per user, an inbox and ticketing system, and workflow automation. Growth costs $79 per user per month annually or $99 monthly, adding 10 AI Agents, 200 AI resolutions, 50 monthly reply suggestions per user, 100 monthly AI text edits per user, chat supervision and takeover, and team performance reports. Enterprise has custom AI Agents, custom resolution logic, custom data pipelines, workflow automation, SLAs, SSO, and audit logs.
The platform fits teams that need connections across Messenger, SMS, WhatsApp, Shopify, WordPress, WooCommerce, Webflow, Salesforce, HubSpot, Slack, and Mailchimp. It is available on web, Windows, macOS, and through an API, giving teams several ways to connect service work with commerce, marketing, and internal collaboration. Text.com is a sensible choice for small teams prioritizing affordable social messaging with structured inbox and automation features. Teams needing a narrowly defined set of social networks or a clearly documented private-reply workflow should compare alternatives before choosing.
Your product? Our editors can test Text.com in depth and publish a review, labelled as paid · from $149/mo →
Text.com pricing
All 3 Text.com plans and prices →
Text.com fact sheet
| Free plan | No |
|---|---|
| Paid from | $19/user/mo |
| Supported social channels | Facebook Messenger, SMS, WhatsApp, website chat, email, social media |
| Private social replies | Not verified |
| Comment moderation | Yes |
| SLA management | Yes |
| Workflow automation | Yes |
| Customer profiles | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Desktop |
| Platforms | Web, Windows, macOS |
| Compliance & security | SOC 2, GDPR, PCI DSS, 2FA |
| Support | Email, Live chat |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Messenger, SMS, WhatsApp, Shopify, WordPress, WooCommerce … See all → |
| Pricing | 14-day trial (source) |
| Website | text.com |
| Facts checked | 21 Sep 2026 |
Text.com integrations
Text.com lists 11 integrations on its own site.
- Messenger
- SMS
- Shopify
- WordPress
- WooCommerce
- Webflow
- Salesforce
- HubSpot
- Slack
- Mailchimp
See all Text.com integrations →
Alternatives to Text.com
- Desku Social InboxA value-focused social inbox with AI, ticket conversion, and mobile access.9.4
- Brandwatch EngageA full social care workspace for teams that need routing, automation, and case management.9.2
- SocialIQ Engagement CenterA broad social support workspace with AI replies, moderation, routing, and ticket conversion.9.1
See all Text.com alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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