Text.com review
Affordable social messaging support with shared inbox, automation, and AI assistance.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Text.com is an AI customer service platform for businesses managing conversations across social media, website chat, email, SMS, WhatsApp, and tickets. Its shared omnichannel inbox brings together customer messages and comments, while live chat, help desk ticketing, customer profiles, routing, workflow automation, reporting, AI agents, drafted replies, and conversation summaries support day-to-day service work. It is aimed at small teams, growing businesses, and larger organizations that want to automate routine support without separating agents from customer and conversation context.
Pricing starts with Essential at $19 per user per month when billed annually, or $25 per user per month when billed monthly. Both versions include 1 AI Agent, 10 AI resolutions, 5 monthly reply suggestions per user, 5 monthly AI text edits per user, an inbox and ticketing system, and workflow automation. Growth costs $79 per user per month annually or $99 monthly, adding 10 AI Agents, 200 AI resolutions, 50 monthly reply suggestions per user, 100 monthly AI text edits per user, chat supervision and takeover, and team performance reports. Enterprise has custom AI Agents, custom resolution logic, custom data pipelines, workflow automation, SLAs, SSO, and audit logs.
The platform fits teams that need connections across Messenger, SMS, WhatsApp, Shopify, WordPress, WooCommerce, Webflow, Salesforce, HubSpot, Slack, and Mailchimp. It is available on web, Windows, macOS, and through an API, giving teams several ways to connect service work with commerce, marketing, and internal collaboration. Text.com is a sensible choice for small teams prioritizing affordable social messaging with structured inbox and automation features. Teams needing a narrowly defined set of social networks or a clearly documented private-reply workflow should compare alternatives before choosing.
Text.com pros and cons
- Where it wins
- Handles social messages and comments in a shared omnichannel inbox
- Includes AI agents, reply suggestions, summaries, and text edits
- Adds routing, workflow automation, profiles, SLAs, and reporting
- Where it doesn't
- No free plan; the 14-day free trial is the main low-commitment option
- Essential limits AI to 1 agent and 10 AI resolutions
- Social network coverage and private reply workflows are not broadly detailed
Text.com fact sheet, pricing and score →
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