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Teltrac Call Accounting review

#3 of 13 in Call Accounting

Multi-vendor call accounting with cost allocation, billing, alerts and indefinite archiving.

8.9/10Editor score
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Teltrac Call Accounting8.9 Visit Teltrac

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Teltrac Call Accounting records, costs, analyzes and reports telephone activity across PBX, IP telephony, mobile and dealer systems. It is aimed at organizations that need to allocate telecom charges, bill clients or projects, and monitor activity across sites. Windows-based software can run on PCs, servers or virtual servers, while an outsourced cloud service is also available. That range makes it relevant to small, mid-market and enterprise organizations with varied telephony environments.

Its breadth is a defining strength: the system captures call-detail records from PBX/IPT systems and supports imports via IP or RS232, encrypted IP buffer, and smartphone CDR upload. Integrations include Avaya, Cisco, Nortel, Siemens, Alcatel, Mitel, Ericsson, ShoreTel, NEC, Fujitsu, Panasonic and Samsung, as well as BlackBerry and smartphones. Charges can be allocated to departments, cost centres and other hierarchies, with client, project and employee personal-call billing. Any currency is supported, alongside multiple carriers and tariff plans. Custom report templates can be delivered on a schedule by email or web, with exports including Excel, Access, Word, ASCII and HTML.

Operational oversight combines real-time fraud, abuse and overcharge alarms with permanent call-record storage and indefinite archiving. Support is available by email and phone, with 24/7 support stated. According to the vendor's pricing information, the outsourced service is charged monthly based on monitored extensions; the software's public price is not stated. Buyers should compare the deployment and commercial terms directly with the vendor. Teltrac suits teams that need broad PBX coverage, detailed cost allocation and long-term records; organizations seeking only simple call logs may find its accounting and reporting scope more than they need.

Teltrac Call Accounting pros and cons

  • Where it wins
    • Supports multi-site accounting across vendors, carriers, tariff plans and currencies
    • Allocates charges by department, cost centre and other hierarchies
    • Offers real-time alerts and indefinite call-record archiving
  • Where it doesn't
    • Pricing requires contacting sales; outsourced service is extension-based monthly billing
    • Windows software or hosted service may not suit teams seeking another deployment model
    • Its reporting and accounting focus may exceed the needs of basic call tracking

Teltrac Call Accounting fact sheet, pricing and score →

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