Svyazio
Svyazio: A unified inbox and visual chatbot builder for small teams managing multiple channels. Ranked #239 of 257 in Chatbot Builders by our editors (3.0/10); pricing: Free plan · 7-day trial; best for small teams wanting unified inbox workflows.
At a glance
- Editor score3.0 / 10
- PricingFree plan · 7-day trial
- Best forSmall teams wanting unified inbox workflows
- Free planYes
- Deployment channelsMultichannel
- Founded2026 · Krasnodar, Russia
- Facts checked23 Sep 2026
Where it wins
- Visual builder with eight node types, conditions and webhooks
- Human handoff, department assignment and routing triggers
- Unified website, messenger and email conversations in one workspace
Where it doesn't
- Documented integrations focus on a defined set of channels
- Paid plans are priced per operator
- Pro-level AI and no-code bots require the Pro tier
Our verdict on Svyazio
Svyazio combines website chat, messenger and email conversations in a unified inbox for businesses that need shared customer communication. Its visual no-code chatbot builder supports eight node types, including conditions and webhooks, while human-agent handoff, department assignment, URL and page-time triggers, analytics, visitor information, notes, tags and file sharing cover both automation and support operations. The web, iOS and Android apps suit small teams that want a common workspace across devices.
The freemium structure starts with a free tier for one operator and includes a seven-day free trial. Start adds a website chat widget, basic conversation history, automation and Messenger integrations. Business adds triggers and automation, email through SMTP/IMAP, internal notes and priority support. Pro expands the channel and automation scope with Telegram, VK, MAX and Bitrix24 integrations, a YandexGPT AI assistant, no-code chatbots, departments and routing. Paid plans are priced per operator, so team growth directly affects plan requirements.
Svyazio fits teams whose customer conversations span its documented ecosystem: website chat, Telegram, VK, MAX, email and Bitrix24. Deployment covers cloud, desktop and mobile, with chat, email and community support channels plus GDPR listed in its compliance posture. The product is a focused choice for routing inquiries, combining automated flows with human follow-up, and tracking conversation activity. Teams that need channels outside this ecosystem or a broader platform focus should compare alternatives before committing, while small groups seeking unified inbox workflows have a clear starting point in the free tier.
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Svyazio pricing
All 3 Svyazio plans and prices →
Svyazio fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Deployment channels | Multichannel |
| Visual flow builder | Yes |
| AI bot generation | Not verified |
| Knowledge-base answers | Not verified |
| Human handoff | Yes |
| Included conversations | Not verified |
| Free trial | 7 days · no card needed |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Support | Live chat, Email, Community |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Telegram, VK, MAX, Email SMTP/IMAP, Bitrix24 |
| Pricing | Free plan · 7-day trial (source) |
| Website | svyazio.com |
| Facts checked | 23 Sep 2026 |
Svyazio integrations
Svyazio lists 5 integrations on its own site.
- Telegram
- VK
- MAX
- Email SMTP/IMAP
- Bitrix24
Alternatives to Svyazio
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
See all Svyazio alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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