Strata CAD Suite review
A configurable public safety CAD suite with NG9-1-1, multimedia and mobile workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Strata CAD Suite is EMERES' computer-aided dispatch platform for 9-1-1, law-enforcement, fire and EMS agencies. It brings call taking, dispatch, supervision and incident management into configurable workflows, with forms and terminology tailored to agency needs. That makes it relevant to PSAPs and multi-discipline centers looking to coordinate emergency call handling and field operations in one system. The published platform options are Windows, iOS and Android, and deployment is described as cloud-hosted or private cloud with local survivability.
Its NG9-1-1 softphone is a central capability: it handles voice, texting, multimedia, recording, transcription and translation. Multimedia incident information can also be captured and shared, while operational dashboards and health monitoring support oversight. The mobile apps add rostering, unit status and location updates, chat, supplemental data access and disconnected operation. These functions give Strata a broader operational scope than call taking and dispatch alone; agencies should assess how its configurable forms, terminology and workflows map to their procedures.
Integration options include RapidSOS, APCO IntelliComm, Avaya, Axon Records, CivicEye RMS, FirstDue RMS/ePCR, Everbridge, HipLink, Priority Dispatch ProQA, MicroAutomation NG9-1-1, what3words and CAD-to-CAD interfaces. CAD integrations are described as using PSAPP connectors and CAD-to-CAD interfaces. According to the vendor's pricing information, prospective customers are directed to request a demo rather than choose a published plan. Email, phone and documentation support are available, with 24/7 support listed. Strata is worth considering for agencies seeking configurable, multi-discipline CAD with NG9-1-1 and mobile continuity; agencies that need upfront pricing or a non-cloud deployment model may prefer to compare alternatives.
Strata CAD Suite pros and cons
- Where it wins
- NG9-1-1 softphone supports voice, texting, multimedia, transcription and translation
- Configurable workflows serve law enforcement, fire and EMS operations
- Mobile apps include location updates, chat and disconnected mode
- Where it doesn't
- Pricing requires contacting sales
- Cloud deployment may not suit agencies seeking another deployment model
- Configuration and integration scope may require planning across agency workflows
Strata CAD Suite fact sheet, pricing and score →
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