Stonly review
A multichannel adoption platform with free guides, tours, checklists, and knowledge bases.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Stonly combines digital adoption and knowledge management for customer service teams. It provides interactive step-by-step guides, guided product tours, onboarding checklists, contextual tooltips, hotspots, banners, prompts, and embedded knowledge bases. Organizations can place guidance across websites, web applications, portals, mobile applications, internal tools, and enterprise software. The product also supports customer self-service and structured processes for support agents, with analytics, drop-off insights, multimedia content, custom design, CSS, and AI-powered answers.
Its plan structure starts with Basic, which includes 400 guide views per month, five published guides, one language, up to 100 steps per guide, and one team member. Small Business adds unlimited guides and tours, multiple languages, one knowledge base, 4,000 guide views, and five team members. The Small Business plan includes a 14-day trial, followed by an unpaid Basic plan if the account is not upgraded. Enterprise adds custom plans, help desk integrations, AI Agents, automations, SSO, and private knowledge bases. This progression suits teams that want to begin with a limited free offering and expand into localization, collaboration, automation, or enterprise administration.
Stonly fits organizations that need guidance across several delivery channels and service systems. Its integrations include Zendesk, Salesforce, Freshdesk, ServiceNow, Segment, Zapier, Freshpaint, Rudderstack, and Crowdin, while its platform coverage includes web, iOS, Android, Chrome extension, and API. User segmentation and targeting can support contextual guidance, and analytics can show where users drop off. Teams needing broad onboarding and support guidance should consider Stonly; teams needing higher Basic limits, enterprise controls, or AI Agents would need a higher plan.
Stonly pros and cons
- Where it wins
- Free Basic plan with guides, tours, checklists, and knowledge bases
- Supports web, iOS, Android, Chrome extension, and API delivery
- Integrates with Zendesk, Salesforce, Freshdesk, and ServiceNow
- Where it doesn't
- Basic limits usage to 400 guide views and five published guides
- Enterprise capabilities such as SSO and AI Agents require Enterprise
- Paid plan pricing is not published on the pricing page
Stonly fact sheet, pricing and score →
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