Staffino review
Combines customer and employee feedback tools, starting at €350 per month.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Staffino brings customer and employee experience work into one cloud platform. Organizations can create surveys, collect feedback, follow up with customers, review dashboards and use employee recognition and performance tools. Its audience spans small companies, mid-market organizations and enterprises, though the €350 monthly entry plan and its single active survey make the fit more specific for small teams combining CX and employee feedback than for teams seeking a low-cost or high-volume survey tool.
The Growth plan costs €350 per month and includes one survey creation and active running, email and spontaneous feedback collection, default dashboards, employee recognition and motivation, and two hours of platform support monthly. Pro adds automated data transfer through FTP or API, capped multiple campaigns and flows, employee performance, Essentials AI features and a custom dashboard. Enterprise adds advanced AI, integrations with internal systems and other platforms, website feedback surveys, a public reviews connector and an advanced custom international dashboard. Staffino says it offers a two-month pilot, but paid plans do not have a trial. The listed distribution channels vary by plan.
The feature mix is broader than survey collection: conditional survey logic, real-time feedback management, customer follow-up, CX metrics and trends, gamification, AI-generated responses, and public review aggregation and response management are also included across the product offering. Feedback can come through email, SMS, messaging apps, QR codes and spontaneous feedback; social is also listed as a channel. Google, Trustpilot and Yext are named integrations, while Enterprise describes broader integration options. Staffino is a fit for teams that want customer and employee feedback in the same system and can match their needs to the tier limits. Teams needing more than one active survey on Growth, or broader named integrations at entry level, should compare alternatives.
Staffino pros and cons
- Where it wins
- Distributes surveys by email, SMS, messaging apps and QR codes
- Combines customer feedback analysis with employee recognition tools
- AI features analyze feedback topics and sentiment
- Where it doesn't
- Growth limits teams to one survey creation and active running
- The €350 monthly starting price may not suit smaller budgets
- Only Google, Trustpilot and Yext are named integrations
Staffino fact sheet, pricing and score →
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