Sortd review
Sortd adds assignments, team collaboration and visual task boards to Gmail.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Sortd turns Gmail into a shared inbox and visual workflow workspace for teams handling support, sales, finance, operations, recruiting and other email-driven work. It adds email ownership, assignments, comments, deadlines and task views while keeping Gmail as the email environment. Teams that want to manage incoming messages as trackable work may find that combination useful; teams seeking a shared inbox independent of Gmail may want a different fit.
Its workflow tools span Kanban, table, deadline, planner and message views, with custom fields, statuses, checklists and CRM pipelines. Rules-based automations include round-robin assignment, while due dates, reminders and SLA monitoring help teams track follow-up. Internal chat, comments and @mentions support coordination around messages. Sortd also offers iOS and Android apps, plus Zapier integration. The Gmail-centered setup is a meaningful boundary for organizations using another email platform.
According to the vendor's pricing page, Sortd has no free plan and offers a 7-day trial. Annual billing is $10 per user per month for Starter, with 2 shared mailboxes, 5 shared boards and 5 automation rules; Essentials is $16 and adds 10 shared inboxes, unlimited boards, email tracking, 20 automation rules and calendar integration. Business costs $22 and adds unlimited inboxes, users and automations, AI urgency and sentiment, SLA rules, API and MCP access. Business Plus is $29, adding concierge onboarding and a success manager; its AI drafts and follow-up nudges, complaint tags and alerts are listed as planned. Gmail teams that need visual task management and routing should consider Sortd, while teams needing a free option or a non-Gmail inbox should look elsewhere.
Sortd pros and cons
- Where it wins
- Turn email into work with ownership, assignments and internal comments.
- Switch among Kanban, table, deadline, planner and message views.
- Automate routing and monitor due dates and SLA rules.
- Where it doesn't
- There is no free plan; paid plans start at $10 per user monthly with annual billing.
- Starter limits teams to 2 shared mailboxes and 5 shared boards.
- The email environment is Gmail-focused.
Sortd fact sheet, pricing and score →
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