SolarWinds VoIP & Network Quality Manager review
A focused choice for Cisco and Avaya teams that need detailed voice-quality monitoring.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SolarWinds VoIP & Network Quality Manager (VNQM) is a network monitoring product for IT and network administrators managing enterprise voice environments. It brings together VoIP call-quality monitoring, call detail record and call management record analysis, Cisco and Avaya call-manager monitoring, and WAN performance visibility. Teams can review MOS, jitter, latency, packet loss, and round-trip time, while using dashboards, reports, alerts, and troubleshooting workflows to investigate voice issues. VNQM is available through web and self-hosted platforms and is currently positioned within SolarWinds Observability Self-Hosted.
Pricing is handled through contact with SolarWinds rather than a published product price. There is no free plan, while a 30-day trial is available. The product’s scope is centered on operational monitoring rather than a simple standalone calling service: it supports synthetic VoIP traffic generation with Cisco IP SLA, WAN and site-to-site performance monitoring, and customizable performance alerts. That combination makes it suitable for teams that need to connect call-quality measurements with network conditions across voice sites.
Its ecosystem fit is a major consideration. VNQM integrates with Cisco Unified Communications Manager, Cisco CallManager Express, Avaya Communication and Media Server, Cisco IP SLA, Juniper RPM, and SolarWinds Network Performance Monitor. The product also supports Cisco SIP and CUBE trunk monitoring, giving Cisco- and Avaya-focused operations teams a concentrated set of monitoring capabilities. Choose VNQM when voice quality, call records, trunk health, and network performance need to be viewed together; teams without Cisco or Avaya environments should consider a product aligned with their existing voice platforms instead.
SolarWinds VoIP & Network Quality Manager pros and cons
- Where it wins
- Tracks MOS, jitter, latency, packet loss, and round-trip time
- Analyzes call records and monitors Cisco SIP and CUBE trunks
- Combines synthetic VoIP tests with WAN and site-to-site monitoring
- Where it doesn't
- Pricing requires contacting SolarWinds sales
- No free plan is listed
- Its strongest fit is Cisco and Avaya voice environments
SolarWinds VoIP & Network Quality Manager fact sheet, pricing and score →
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