Softrack Dealer Management System review
A focused cloud DMS for distributor workflows, with SAP synchronization and sales reporting.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Softrack Dealer Management System is a cloud service for managing work between principals and distributors. Distributors can enter orders and confirm receipt of dispatches; principals can review and approve orders. Administrative modules cover company, user, product, item, and customer management. Its stated fit includes mid-market and enterprise organizations, with the strongest case for distributors using SAP and needing a shared order-to-dispatch process rather than a broader field-enabled DMS.
The workflow connects order entry, principal approval, dispatch management, receipt confirmation, and inventory updates. Secondary sales tracking and sales and inventory reporting add visibility beyond primary orders. Role-based access is described for admins, principals, and distributors, matching the distinct responsibilities in that process. SAP synchronization covers orders, dispatch details, and customer information, which is a relevant ecosystem fit for organizations already using SAP. SAP is the only named integration, so buyers whose channel operations depend on other systems should check fit before choosing it.
Pricing is contact-sales, and the vendor directs visitors to request a demo. The published product description presents it as SaaS, while the listed deployment is cloud; web is the stated platform. Email and phone are the listed support channels. These details suit buyers evaluating a managed distribution system, but the narrow emphasis on order, inventory, dispatch, secondary sales, and reporting may not match teams seeking a broader field-enabled toolset. Choose Softrack when SAP-linked distributor operations are central; consider alternatives if wider functionality or integrations beyond SAP are essential.
Softrack Dealer Management System pros and cons
- Where it wins
- Routes distributor orders to principals for review and approval.
- Tracks dispatch, receipt confirmation, and automatic inventory updates.
- Synchronizes orders, dispatch details, and customer information with SAP.
- Where it doesn't
- SAP is the only named integration.
- The feature set centers on channel and distribution workflows.
- Pricing requires contacting sales.
Softrack Dealer Management System fact sheet, pricing and score →
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