Softphone Plus
Softphone Plus: A SIP softphone with recording, analytics, reporting, and automation for call centers. Ranked #10 of 33 in Softphone Software by our editors (7.4/10); pricing: 14-day trial; best for call-center teams needing analytics and APIs.
At a glance
- Editor score7.4 / 10
- Pricing14-day trial
- Best forCall-center teams needing analytics and APIs
- Free planNo
- Paid from$5/seat/mo
- Facts checked23 Sep 2026
Where it wins
- Synchronized call and screen recording
- Real-time analytics with built-in reports
- REST API, webhooks, and SIP provisioning
Where it doesn't
- No free plan
- Annual billing applies to published seat pricing
- Business plan requires a 50-seat minimum
Our verdict on Softphone Plus
Softphone Plus is a cloud softphone platform for call centers, sales teams, and support desks. It connects to an existing SIP server, PBX, or SIP provider for calling, then adds a web dashboard for administration and monitoring. Teams get automatic call recording, synchronized screen recording, real-time analytics, reports, agent and team management, SIP account provisioning, and SRTP encryption. Web, Windows, macOS, Linux, and API access support mixed operating environments.
Pricing is organized by seat and billed annually. Agent costs $5 per seat per month and includes SIP calling, call and screen recording, a basic live dashboard, three core reports, 90-day call log retention, REST API access, and webhooks. Professional costs $9 per seat per month and adds all 9+ reports, SLA monitoring, 12-month log retention, supervisor whisper and barge, and a white-label portal. Business costs $15 per seat per month, adds custom data retention, SSO / SAML, dedicated onboarding, and priority SLA support, and requires a 50-seat minimum. A 14-day trial is advertised.
The strongest fit is for teams that need more than a dialer, especially where call records, screen activity, supervisor oversight, and operational reporting matter. Its API, webhooks, live call events, and integrations with SIP servers, PBX systems, and SIP providers support workflow automation around an existing telephony setup. The desktop clients broaden deployment options, while roles and permissions help organize agents and teams. Teams needing only basic SIP calling may find the recording, analytics, and management layers unnecessary. Smaller organizations should also weigh the annual billing structure and the 50-seat Business minimum before choosing the highest tier.
Your product? Our editors can test Softphone Plus in depth and publish a review, labelled as paid · from $149/mo →
Softphone Plus pricing
All 3 Softphone Plus plans and prices →
Softphone Plus fact sheet
| Free plan | No |
|---|---|
| Paid from | $5/seat/mo |
| Browser calling | Not verified |
| Mobile app | Not verified |
| Desktop app | Yes |
| Call recording | Yes |
| Business SMS | Not verified |
| SIP support | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Desktop |
| Platforms | Web, Windows, macOS, Linux |
| Compliance & security | SSO/SAML |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | 14-day trial (source) |
| Website | softphone.plus |
| Facts checked | 23 Sep 2026 |
Alternatives to Softphone Plus
- LinphoneA versatile free softphone for SIP calling across desktop, mobile, and web platforms.9.1
- ZoiperA broad, SIP-focused softphone with strong platform coverage and flexible licensing.8.8
- PhonerLiteA Windows-only SIP softphone with recording, encryption, scripting, and Whisper transcription.8.3
See all Softphone Plus alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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