SmartSurvey review
A survey and form builder with anonymous responses, routing and real-time analysis.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SmartSurvey is a cloud-based survey and form platform for organizations and individuals collecting feedback, conducting research, or running customer, employee, patient and public consultations. It suits teams that need more than a simple questionnaire, especially when anonymous responses, tailored question paths or response analysis are part of the work. Surveys can be distributed through different channels, and the platform supports web use and an API.
The free Basic plan is labelled free forever and includes one user, 100 responses per month and 15 questions per survey. A 14-day trial is available without a credit card. Advanced adds question types, logic and personalisation, sentiment analysis, trend charts, and XLS, CSV, PDF and Word exports. Growth is the tier that lists multiple user accounts, dashboards, permissions and limits, API and webhooks, and integrations; Scale is a custom plan. The plan details do not give a price comparison, so buyers should weigh their response volume and collaboration needs against the available tiers before choosing.
The product’s stronger fit is survey routing and response handling: skip and display logic can present relevant questions, while piping, custom variables and default answers support personalisation. File-upload questions have configurable file types and upload limits. Its anonymous-response setting discards respondent IP addresses, and results can be reviewed in real time with statistics, filters and charts, then exported individually or in bulk or summary form. Organizations needing team controls or connected workflows should look at Growth, while those running small surveys may find Basic’s monthly response and question caps restrictive. SmartSurvey is less suitable when a buyer needs broad capabilities on the free plan or wants integrations in a lower tier.
SmartSurvey pros and cons
- Where it wins
- Anonymous response settings discard respondent IP addresses.
- Skip and display logic route respondents to relevant questions.
- Real-time analysis includes statistics, filters and charts.
- Where it doesn't
- The free Basic plan is limited to 100 responses per month.
- Basic surveys are capped at 15 questions and one user.
- Integrations, API and webhooks are listed only for Growth.
SmartSurvey fact sheet, pricing and score →
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