SiteOps review
A focused request-tracking tool for small portfolios, with clear tenant updates.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SiteOps is a web-based maintenance request platform for property managers, independent landlords, and property teams managing multiple properties. Tenants submit property-specific requests with unit or room details, categories, descriptions, contact information, and optional photos. Managers can organize requests through a Kanban board, maintain status history with optional notes, and filter activity across properties. The product is best suited to small portfolios that need a straightforward request portal rather than a broader maintenance operations system.
The plan structure supports a gradual start. The Free plan includes email notifications, tenant status tracking, and mobile-friendly forms. Starter costs $25 per month or $300 per year and adds custom categories plus 1 manager account. Growth costs $67 per month or $804 per year and adds Team Management. Pro costs $169 per month or $2,028 per year and includes Priority Team Management. A 30-day free trial is also available. These tiers make the product accessible for basic request intake, while teams needing management features should look beyond the Free and Starter plans.
SiteOps stands out for tenant communication and visibility. Confirmation codes and unit numbers support public request status lookup, while email notifications can cover new requests and status changes. Custom categories, optional photo uploads, and multi-property filtering add useful structure without changing the product’s narrow focus. However, SiteOps does not verify work orders, vendors, or inspections, so organizations needing those controls should choose a more comprehensive property maintenance system. Pick SiteOps when request tracking and tenant updates are the priority; avoid it when maintenance oversight extends beyond the request lifecycle.
SiteOps pros and cons
- Where it wins
- Free plan with tenant status tracking and mobile-friendly forms
- Kanban workflow with new, in-progress, and done statuses
- Public status lookup and email notifications keep tenants informed
- Where it doesn't
- Does not verify work orders, vendors, or inspections
- Web-only access limits platform coverage
- Advanced team management starts at the Growth plan
SiteOps fact sheet, pricing and score →
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