Shokken review
A focused waitlist tool for restaurants managing several guest queues.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Shokken is a restaurant waitlist management app for host stands and guest self-service. Restaurants can enter walk-in parties manually, or guests can join through a QR code in a browser. Guests can follow their position through a live tracker, while staff can notify, seat, or remove parties. It supports iOS and Android host devices, tablet kiosk mode, and multiple queues for areas such as a bar, patio, and dining room. That makes it a practical fit for restaurants that need basic multi-area waitlist management across host and guest touchpoints.
The Free plan covers the core operating workflow without a monthly charge: manual guest entry, QR self-join, a browser live tracker, kiosk mode, multiple waitlists, and public menus. The product also includes multi-device synchronization, guest self-leave from the tracker, automatic nightly cleanup of finished parties, and QR signage creation through Print Studio. The category specifications identify guest notifications, online check-in, SMS notifications, and multi-channel guest check-in as supported capabilities. The free tier is therefore suited to restaurants that want digital queue access and visibility without adding paid messaging.
The Pro plan costs $200 per month according to the vendor's pricing page. It adds transactional guest text updates, message-template packs, QR codes without Shokken branding, and a custom account menu link. The main trade-off is scope: the published plans emphasize waitlist intake, queue tracking, and messaging rather than broader restaurant functions such as reservations or analytics. Restaurants should choose Shokken when multi-area queues, QR entry, kiosk access, and live tracking are the priority. Teams looking for a wider restaurant operations platform should compare products with those additional functions.
Shokken pros and cons
- Where it wins
- Free plan includes QR joining, live tracking, and kiosk mode
- Supports separate queues for bar, patio, and dining room
- Syncs waitlists across devices and offers guest self-leave
- Where it doesn't
- Pro costs $200 per month
- Transactional texting and branded QR removal require Pro
- The published plans focus on waitlists rather than reservations or analytics
Shokken fact sheet, pricing and score →
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