ShiftPilot WFM
AI-powered workforce management for contact centres with 25–300 agents
At a glance
- Editor score6.4 / 10
- PricingFrom 20 CAD/mo
- Best forTeams wanting affordable mobile-first WFM
- Free planNo
- Demand forecastingYes
- Facts checked20 Sep 2026
Where it wins
- AI forecasting combines demand, skills, constraints, and preferences
- Real-time adherence alerts and interval coverage heatmaps
- iOS and Android access with shift swaps and time-off requests
Where it doesn't
- There is no free plan
- Five9 integration is available for enterprise deployments
- Scale pricing reaches CAD 55 per agent per month
Our verdict on ShiftPilot WFM
ShiftPilot WFM is a workforce management platform for contact centres with 25 to 300 agents. It is designed for teams that need demand forecasting, skills-aware scheduling, adherence monitoring, coverage visibility, intraday adjustments, and performance analytics without positioning around a large enterprise contract. Its agent-facing tools include schedule views, shift swaps, time-off requests, and performance feedback, with mobile apps for iOS and Android.
The published plans show three paid options, billed monthly per agent in CAD. Founding Member costs CAD 20 per agent per month and is available to the first 25 clients, with the price locked for the life of the contract. Growth costs CAD 35 per agent per month for scaling contact centres, while Scale costs CAD 55 per agent per month for enterprise contact centres. There is no free plan. The plan descriptions identify the intended organisation size, while the product capabilities cover forecasting, constrained skills scheduling, adherence alerts, coverage heatmaps, intraday reassignment, analytics, and self-service.
Platform fit is a clear consideration. ShiftPilot WFM connects with Genesys Cloud and Amazon Connect, while Five9 integration is available for enterprise deployments. Sivam AI also lists integration with Sivam AI Hyper QA Audit. The product supports multi-queue visibility and scheduling based on forecasts, skills, contract constraints, collective-agreement rules, and agent preferences. Teams should choose ShiftPilot WFM when mobile access, flexible scheduling rules, and intraday workforce control are priorities. Organisations seeking a free entry tier, or requiring Five9 integration outside enterprise deployments, should consider alternatives.
ShiftPilot WFM pricing
All 3 ShiftPilot WFM plans and prices →
ShiftPilot WFM fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Demand forecasting | Yes |
| Skills-based scheduling | Yes |
| Intraday management | Yes |
| Omnichannel forecasting | Not verified |
| Supported channels | Not verified |
| Agent capacity | Not verified |
| API access | Not verified |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | iOS, Android |
| Support | Email, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Genesys Cloud, Amazon Connect, Five9, Sivam AI Hyper QA Audit |
| Pricing | From 20 CAD/mo (source) |
| Website | sivamai.com |
| Facts checked | 20 Sep 2026 |
ShiftPilot WFM integrations
ShiftPilot WFM lists 4 integrations on its own site.
- Genesys Cloud
- Amazon Connect
- Five9
- Sivam AI Hyper QA Audit
Alternatives to ShiftPilot WFM
- Aspect WorkforceFlexible WFM for complex contact centers, with forecasting, scheduling, and adherence tools.3.6
- NiCE Workforce ManagementA strategic WFM platform for forecasting, optimization, adherence, and intraday control.—
- Verint Workforce ManagementBroad omnichannel WFM coverage for large contact centers, with sales-led pricing.—
See all ShiftPilot WFM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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