ServiceTitan review
Complete field operations software for trade contractors, with sales-led pricing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ServiceTitan is a cloud-based field service management platform for residential, commercial, and construction contractors. It brings scheduling, dispatching, customer and job records, estimates, invoicing, payments, technician mobile workflows, memberships, service agreements, reporting, and accounting integrations into one system. Its focus fits HVAC, plumbing, electrical, pest control, lawn care, and other trade businesses that want to manage office and field operations together across web, iOS, and Android.
Pricing follows a contact-sales model, with no free plan. The named packages are Starter, Essentials, and The Works. Each plan lists Dispatching, Scheduling, Call booking, Invoicing, Pricebook, and Mobile estimates as highlights. The package names establish a tiered buying structure, but the listed highlights do not show a difference in those core capabilities. Businesses evaluating the product should therefore discuss package scope and commercial terms directly before choosing a tier. The platform is oriented toward organizations that need a broad operational system rather than a free or self-serve starting point.
Its strongest fit comes from the combination of field execution and customer administration. Technicians can access job details, forms, photos, estimates, and payments in the mobile app, including offline workflows that synchronize when connectivity returns. Route optimization uses driving time and distance, while customer portals support invoices, online payments, memberships, contracts, and appointment requests. Recurring service events and automatic billing support ongoing agreements. Sage Intacct and QuickBooks integrations connect accounting workflows, but businesses centered on other accounting systems may need to assess ecosystem fit carefully. Trade contractors seeking complete operations coverage should consider ServiceTitan; teams prioritizing free access or a simpler narrow tool should look elsewhere.
ServiceTitan pros and cons
- Where it wins
- Offline mobile workflows sync automatically when connectivity returns
- Covers scheduling, routing, estimates, payments, and recurring service
- Customer portal supports invoices, memberships, contracts, and requests
- Where it doesn't
- Pricing requires contacting sales
- No free plan is available
- Accounting integrations are limited to Sage Intacct and QuickBooks
ServiceTitan fact sheet, pricing and score →
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