ServiceNow AI Control Tower
ServiceNow AI Control Tower: A broad, ServiceNow-centered control tower for enterprise AI inventory, risk, compliance, and value. Ranked #2 of 56 in AI Governance Software by our editors (8.2/10); pricing: Pricing on request; best for large enterprises using ServiceNow workflows.
At a glance
- Editor score8.2 / 10
- PricingPricing on request
- Best forLarge enterprises using ServiceNow workflows
- Free planNo
- AI system inventoryYes
- Founded2004 · Santa Clara, California, USA
- Facts checked23 Sep 2026
Where it wins
- Centralizes AI assets with lineage, ownership, relationships, and CMDB context
- Combines risk, compliance, controls, attestations, and policy exceptions
- Integrates with major AI, cloud, data, and business platforms
Where it doesn't
- Quote-based pricing requires contacting sales
- Cloud deployment and web access limit deployment flexibility
- Enterprise focus may not suit smaller organizations
Our verdict on ServiceNow AI Control Tower
ServiceNow AI Control Tower is designed for chief AI officers, technology leaders, and risk and security teams managing artificial intelligence across a large organization. It automatically discovers AI agents, models, copilots, MCP servers, datasets, prompts, and other assets into a centralized inventory. Records can include lineage, ownership, relationships, and ServiceNow CMDB context, while lifecycle and governance status remain in one system. The product also connects AI oversight with adoption, business value, and ROI measurement.
Pricing is quote-based, with the vendor directing prospective customers to contact sales; there is no free plan. A vendor promotion offered AI Control Tower free for Year 1 for qualifying purchases, with a paid commitment from Year 2, but that offer ended June 30, 2026. Its ecosystem includes Anthropic, AWS, Microsoft Azure AI Foundry, OpenAI, Snowflake, Databricks, Google Cloud Vertex AI, Hugging Face, IBM, and Salesforce. This integration breadth suits enterprises coordinating AI assets across multiple providers and data platforms, especially when ServiceNow already anchors operational workflows.
Governance coverage is extensive: teams can run AI and regulatory risk assessments, track inherent and residual risks, use ratings and heat maps, monitor compliance against the EU AI Act, NIST AI RMF, and California AI Transparency Act, and record controls, attestations, issues, and policy exceptions. Agent monitoring uses metrics and log traces, adding an operational view beyond documentation. GDPR, SSO/SAML, and two-factor authentication are listed compliance or security capabilities, with community and documentation support. Organizations seeking a cloud, web-based control layer integrated with ServiceNow should consider it; teams needing flexible deployment or a lighter, non-enterprise governance tool should look elsewhere.
ServiceNow AI Control Tower pricing
ServiceNow AI Control Tower fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| AI system inventory | Yes |
| Risk assessments | Yes |
| Policy and controls | Yes |
| Compliance frameworks | EU AI Act; NIST AI RMF; California AI Transparency Act |
| Deployment options | Cloud |
| Listed integrations | Anthropic; AWS; Microsoft Azure AI Foundry; OpenAI; Snowflake; Databricks; Google Cloud Vertex AI; Hugging Face; IBM; Salesforce |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, SSO/SAML, 2FA |
| Support | Community, Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 10 integrations: Anthropic, AWS, Microsoft Azure AI Foundry, OpenAI, Snowflake, Databricks … |
| Pricing | Pricing on request (source) |
| Website | servicenow.com |
| Facts checked | 23 Sep 2026 |
ServiceNow AI Control Tower integrations
ServiceNow AI Control Tower lists 10 integrations on its own site.
- Anthropic
- AWS
- Microsoft Azure AI Foundry
- OpenAI
- Snowflake
- Databricks
- Google Cloud Vertex AI
- Hugging Face
- IBM
- Salesforce
Alternatives to ServiceNow AI Control Tower
- OneTrust AI GovernanceEnterprise AI governance spanning inventory, risk, controls, monitoring, and audit evidence.9.0
- SAS AI Governance ManagerAn enterprise governance suite for teams managing AI across its lifecycle.7.7
- IBM watsonx.governanceGovern model risk and lifecycle workflows across IBM and third-party AI models.7.4
See all ServiceNow AI Control Tower alternatives →
ServiceNow AI Control Tower vs the competition
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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