Service Order Manager
Service Order Manager: A broad field service system for Windows-based departments with mobile and offline support. Ranked #70 of 94 in Field Service Management Software by our editors (3.0/10); pricing: Pricing on request; best for windows-based service departments.
At a glance
- Editor score3.0 / 10
- PricingPricing on request
- Best forWindows-based service departments
- Mobile platformsBoth
- Facts checked22 Sep 2026
Where it wins
- Work orders, recurring jobs, scheduling, and dispatch in one system
- Offline field entry with synchronization to a central cloud server
- Billing, customer portals, inventory, and operational reporting included
Where it doesn't
- Pricing requires a contact-sales process
- Accounting integrations focus on Sage and QuickBooks
- Route mapping is documented, but route optimization is not established
Our verdict on Service Order Manager
Service Order Manager is field service software for HVAC, plumbing, electrical, and other service businesses. It brings together work orders, recurring jobs, scheduling, dispatch, technician time, labor, inventory, equipment, billing, reporting, and customer self-service. Field staff can enter job information online or offline, attach documents, synchronize with a central cloud server, and submit work for approval. The product supports web, Windows, iOS, and Android environments, making it suited to service departments that need desktop operations alongside mobile field access.
Pricing follows a contact-sales model rather than a published tier structure, so the buying process centers on discussing the application and subscription plan with the vendor. The feature coverage is broad: invoices, billing, credit notes, customer requests, job status, equipment records, billing history, and custom or standard operational reports are included in the overall system. Sage and QuickBooks data import and export can connect service operations with accounting workflows, while Microsoft Outlook, Google Maps, and Crystal Reports extend the surrounding toolset. Teams should choose it when they want scheduling, field execution, financial administration, and customer access in one product; organizations seeking self-serve tier comparison may prefer a product with public package details.
Its strongest fit is a Windows-based service department that also needs mobile coverage, recurring-job handling, offline work, and synchronization. Google Maps route and map functions support location-aware dispatch, but the product’s published positioning does not establish dedicated route optimization. That makes it more appropriate for businesses prioritizing complete service-order administration and technician tracking than for teams choosing primarily on advanced route planning. Prospective buyers should also assess whether Sage or QuickBooks matches their accounting environment and whether the available web, Windows, iOS, and Android coverage fits their workforce.
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Service Order Manager pricing
Service Order Manager fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Mobile platforms | Both |
| Invoicing and payments | Yes |
| Offline mode | Yes |
| Route optimization | Not verified |
| Customer portal | Yes |
| Recurring jobs | Yes |
| Technician limit | Not verified |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, iOS, Android |
| Support | Phone, Tickets |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 5 integrations: Sage, QuickBooks, Microsoft Outlook, Google Maps, Crystal Reports |
| Pricing | Pricing on request (source) |
| Website | serviceordermanager.com |
| Facts checked | 22 Sep 2026 |
Service Order Manager integrations
Service Order Manager lists 5 integrations on its own site.
- Sage
- QuickBooks
- Microsoft Outlook
- Google Maps
- Crystal Reports
Alternatives to Service Order Manager
- ServiceMaxA broad field service suite for complex assets, with quote-based pricing.9.4
- IFS Cloud Field Service ManagementA broad field service platform for enterprises coordinating complex mobile workforces.9.3
- Salesforce Field ServiceA broad Salesforce-native field service suite for complex mobile operations.9.2
See all Service Order Manager alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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