Serfy review
Affordable fire-service software with inspections, work orders, mobile tools, and billing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Serfy is field service management software for fire protection contractors, commercial technical service companies, and facility teams. Its scope covers fire alarm, sprinkler, and extinguisher inspections, recurring statutory scheduling, work orders, technician dispatch, asset histories, customer requests, service contracts, invoicing, and accounting synchronization. Native iOS and Android apps support offline checklists, photos, QR scanning, signatures, and later synchronization when connectivity returns.
The Professional plan costs €25 per user per month with monthly billing. It includes task and work order management, mobile app access, a client portal, custom templates and checklists, reports and analytics, and priority support. The plan also aligns with Serfy’s broader operational features, including inspection workflows, compliance records, recurring service contracts, automated invoicing, and route scheduling. For larger operations, Enterprise adds unlimited users and teams, all Professional features, REST API and webhook integrations, a dedicated account manager, custom integrations, and an SLA. Enterprise uses custom pricing.
Serfy’s main strength is breadth within fire-service operations: field inspections, equipment records, customer communication, dispatch, contracts, and financial workflows sit in one product. Its five named integrations—QuickBooks Online, Xero, NetSuite, Sage Intacct, and Stripe—support accounting and payment connections, while the API is reserved for Enterprise. The product suits small teams that need more than inspection forms and want mobile execution plus office administration at a clear entry price. Teams needing a free option, detailed AI functionality, or published Enterprise pricing should compare alternatives before choosing.
Serfy pros and cons
- Where it wins
- Offline mobile checklists support photos, QR scanning, and signatures
- Covers inspections, recurring contracts, work orders, dispatch, and billing
- Connects with QuickBooks Online, Xero, NetSuite, Sage Intacct, and Stripe
- Where it doesn't
- No free plan is available
- Enterprise pricing is custom rather than published
- AI features are listed without detailed capability descriptions
Serfy fact sheet, pricing and score →
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