Salus CM
Salus CM: A configurable case platform for human services teams that need offline workflows and controlled sharing. Ranked #146 of 175 in Case Management Software by our editors (3.0/10); pricing: Paid; best for teams needing affordable configurable case workflows.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forTeams needing affordable configurable case workflows
- Free planNo
- Case intake formsYes
- Founded2023 · Boston, Massachusetts, United States
- Facts checked21 Sep 2026
Where it wins
- Offline case creation and updates support low-connectivity field work
- Custom forms, workflows, referrals, and consent-based record sharing
- Audit logs, dashboards, exports, permissions, and duplicate detection
Where it doesn't
- Web-only platform limits deployment options
- No listed integrations for broader ecosystem connectivity
- Advanced reporting and AI search are limited to higher tiers
Our verdict on Salus CM
Salus CM is cloud-based case and incident management software for social, health, and human services organizations. It is designed for caseworkers, managers, administrators, and service providers handling social assistance, family and child protection, mental health and rehabilitation, foster care, complaints and feedback, and whistleblowing programs. Configurable workflows, specialized forms, referrals, consent-based record sharing, dashboards, reporting, and audit logs give teams a broad set of tools for managing cases from intake through follow-up.
The platform’s tier structure separates reporting, language, and data-transfer capabilities. Bronze and Silver include standard reports, export-only functionality, and a single language. Gold adds custom reports and multi-language support while retaining export-only workflows. Platinum adds import and export capabilities alongside multi-language support and an AI Search Tool. The pricing model uses monthly subscriptions with a stated 24-month agreement, and separate options cover reports-only access and mobile client intake and updates. Teams should compare the reporting and data-movement requirements of their workflow before choosing a tier.
Salus CM is particularly suited to organizations that need configurable case processes, controlled access, and work in low-connectivity environments. Offline case creation and updates, workload distribution, case transfers, case history, audit logs, role- and form-based permissions, and exports to PDF, Excel, CSV, and JSON support operational and oversight needs. Its web deployment and mobile support fit distributed casework, while the absence of listed integrations may matter to organizations building a larger connected software environment. Choose Salus CM for focused human-services case management with offline capability; consider an alternative if broad platform connectivity is a primary requirement.
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Salus CM pricing
All 4 Salus CM plans and prices →
Salus CM fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Case intake forms | Yes |
| Workflow automation | Yes |
| Custom case fields | Yes |
| Audit trail | Yes |
| Reporting dashboards | Yes |
| Mobile apps | Yes |
| Deployment | Cloud |
| Deployment | Cloud, Mobile |
| Platforms | Web |
| Compliance & security | GDPR, HIPAA |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Paid (source) |
| Website | salus-cm.care |
| Facts checked | 21 Sep 2026 |
Alternatives to Salus CM
- UiPath Maestro Case ManagementAI-assisted case orchestration for complex, document-heavy enterprise processes.9.4
- ServiceNow HR Service DeliveryA broad HR service suite for enterprises that need cases, workflows, portals, and AI.9.3
- Pega Investigative Case ManagementA broad investigation framework for agencies managing complex cases from intake through resolution.9.2
See all Salus CM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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