Salesforce Feedback Management
Salesforce Feedback Management: A capable Salesforce feedback suite, but its annual pricing limits appeal beyond Salesforce teams. Ranked #28 of 28 in AI Survey Generators by our editors (6.5/10); pricing: Paid; best for salesforce-centered feedback programs.
At a glance
- Editor score6.5 / 10
- PricingPaid
- Best forSalesforce-centered feedback programs
- Free planNo
- Paid from$13,500/mo
- AI question generationYes
- Founded1999 · San Francisco, California, United States
- Facts checked22 Sep 2026
Where it wins
- Generative AI creates surveys and summarizes survey responses.
- Branching, branding, and CRM response mapping support tailored feedback.
- Email, flows, webpages, and chat enable broad service-channel distribution.
Where it doesn't
- No free plan is available.
- The entry price is $300 per 1,000 responses, billed annually.
- Its integration ecosystem centers on Salesforce products and services.
Our verdict on Salesforce Feedback Management
Salesforce Feedback Management is an enterprise survey and customer-feedback solution for service teams and organizations already using Salesforce. It combines generative AI survey creation, conditional branching, branded surveys, response mapping, distribution across email, flows, webpages, and chat, and survey-response summaries. Salesforce CRM, Service Cloud, Flow, and Experience Cloud integrations make it particularly suited to programs that need feedback connected to customer records and service processes.
The licensing structure has three options. Survey Response Pack costs $300 per 1,000 responses, billed annually, and provides Salesforce Surveys response capacity. Feedback Management - Starter costs $13,500 per org per month with annual billing and adds Salesforce Surveys, Post-Chat Surveys, Merge Fields, and Data Mapper. Feedback Management - Growth costs $46,000 per org per month with annual billing and includes unlimited survey responses, Post-Chat Surveys, Merge Fields and Data Mapper, plus Customer Lifecycle Analytics and Maps. The plans are aimed at organizations that can justify Salesforce add-on licensing rather than teams looking for a low-cost standalone survey tool.
Its strongest fit is the connection between feedback collection and Salesforce workflows. Teams can use merge fields and response mapping to associate answers with Salesforce records, while branching supports more relevant respondent paths. Growth also adds customer lifecycle analytics and maps for broader feedback analysis, and responses can be exported in CSV format. The trade-off is platform focus: the listed ecosystem is centered on Salesforce products, so organizations without Salesforce Service Cloud or the Salesforce platform should consider a more independent survey system. Salesforce users with service-channel feedback needs should find the feature set aligned with their existing environment; smaller or platform-agnostic teams should look elsewhere.
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Salesforce Feedback Management pricing
All 3 Salesforce Feedback Management plans and prices →
Salesforce Feedback Management fact sheet
| Free plan | No |
|---|---|
| Paid from | $13,500/mo |
| AI question generation | Yes |
| Branching logic | Yes |
| Response limit | 1000 responses/mo |
| Export formats | CSV |
| Custom branding | Yes |
| Team collaboration | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | Docs |
| Built for | Enterprise, Mid-market (editorial estimate) |
| Integrations | 4 integrations: Salesforce Service Cloud, Salesforce CRM, Salesforce Flow, Experience Cloud |
| Pricing | Paid (source) |
| Website | salesforce.com |
| Facts checked | 22 Sep 2026 |
Salesforce Feedback Management integrations
Salesforce Feedback Management lists 4 integrations on its own site.
- Salesforce Service Cloud
- Salesforce CRM
- Salesforce Flow
- Experience Cloud
Alternatives to Salesforce Feedback Management
- SurveyMonkeyA broad survey platform for teams that need advanced logic, analytics, and integrations.9.3
- SogolyticsA broad survey platform for research teams that need analytics, branching, and panel services.9.2
- SurveyLabA broad survey platform for multichannel collection, advanced logic and self-hosting.9.1
See all Salesforce Feedback Management alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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