Reviewpro Reputation review
A hospitality-focused reputation suite with deep feedback, benchmarking, and case workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Reviewpro Reputation is Shiji’s online reputation and guest feedback platform for hotels, resorts, bed and breakfasts, vacation rentals, and other hospitality businesses. It brings together reviews from Google, Tripadvisor, Booking.com, Expedia, email, social media, and more than 140 online sources. Teams can manage responses, use AI-assisted response tools, analyze guest sentiment, and monitor feedback across hospitality concepts. The platform is best suited to operators that need reputation management connected to broader guest-feedback operations rather than a basic review inbox.
Its strongest differentiator is the depth of hospitality analysis. Reviewpro Reputation supports sentiment and impact analysis, multilingual feedback analysis, and competitor benchmarking through GRI and CQI metrics. Customizable dashboards, filters, and reports help teams organize performance views for different properties or concepts. Guest surveys can be delivered through email, WhatsApp, and SMS, extending the platform beyond third-party review monitoring into direct feedback collection.
Operational workflows are another important part of the product. Automated case creation, assignment, escalation, and tracking give hospitality teams a structured way to route and follow up on guest issues. Integrations with property management systems, customer relationship management platforms, Daylight PMS, and a Partner API support connections with hotel technology environments. Pricing uses a contact-sales model, so buyers should evaluate the fit of the hospitality workflows, supported integrations, and reporting needs during the commercial process. Hotels seeking deep guest-feedback operations should consider it; businesses outside hospitality or those wanting a lightweight, self-serve review tool may prefer a narrower alternative.
Reviewpro Reputation pros and cons
- Where it wins
- Aggregates guest reviews from more than 140 online sources
- Combines sentiment, impact, multilingual analysis, and competitor benchmarking
- Adds surveys and automated case workflows for guest follow-up
- Where it doesn't
- Pricing requires contacting sales
- Its feature set is tailored primarily to hospitality businesses
- The listed platforms are web and API
Reviewpro Reputation fact sheet, pricing and score →
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