Review Collect review
A multichannel review hub for commerce and multi-location teams.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Review Collect is review-management software for e-commerce and multi-location businesses. It gathers post-purchase feedback through email, SMS, WhatsApp, RCS and QR codes, then brings reviews from multiple platforms into a centralized dashboard. Commerce teams can route customers based on ratings, provide private mediation, monitor critical reviews and distribute reviews to platforms such as Google, Trustpilot, Verified Reviews and Yotpo. Its audience is businesses that need collection, monitoring and response workflows in one web-based product.
The plan structure scales from basic collection to broader customer communication and analysis. The Free plan provides an entry point, while Starter adds email and SMS collection, automated post-delivery sequences, review routing, alerts, a customized review page, and dashboard and conversion reports. Premium extends the channel mix with WhatsApp and RCS, multi-channel follow-up, dynamic distribution, semantic review analysis, and on-site pop-ups and contests. Enterprise adds automated AI responses on Google and Trustpilot, AI suggestions for negative reviews, competitive monitoring, multi-location Google review distribution, SSO and audit logs. This makes Starter a fit for focused post-purchase programs, while Premium and Enterprise suit teams with wider channel, location or governance needs.
Integrations are a practical strength for commerce and customer-operations teams. Review Collect connects with Shopify, WooCommerce, PrestaShop, Magento, Gorgias, Zendesk, Klaviyo, HubSpot, Salesforce, Slack and Google Sheets, alongside review destinations including Google My Business, Trustpilot, Verified Reviews and Yotpo. The product also combines sentiment analysis, conversion analytics, real-time alerts and AI-assisted responses. Choose it when review collection and multi-platform management are central to the workflow. Businesses seeking a native mobile experience or only a simple single-channel request tool may find its broader feature structure unnecessary.
Review Collect pros and cons
- Where it wins
- Collects reviews through email, SMS, WhatsApp, RCS and QR codes
- Centralizes monitoring across Google, Trustpilot, Verified Reviews and Yotpo
- Adds routing, alerts, analytics and AI-assisted responses
- Where it doesn't
- Advanced channels and analysis require higher-tier plans
- Enterprise features are reserved for larger operational needs
- Web-only access may not suit teams needing a native mobile app
Review Collect fact sheet, pricing and score →
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