REP AI
REP AI: A commerce-focused chatbot for product discovery, checkout, orders, and support. Ranked #152 of 257 in Chatbot Builders by our editors (3.0/10); pricing: 14-day trial; best for ecommerce sales and support automation.
At a glance
- Editor score3.0 / 10
- Pricing14-day trial
- Best forEcommerce sales and support automation
- Free planNo
- Deployment channelsMultichannel
- Facts checked21 Sep 2026
Where it wins
- Conversational discovery, search, recommendations, and checkout actions
- Automates orders, returns, exchanges, cancellations, and subscriptions
- Connects web, email, Instagram, Facebook, and WhatsApp conversations
Where it doesn't
- Paid-only access limits fit for smaller teams
- Broad capabilities may exceed simple chatbot needs
- Advanced features are concentrated in higher-tier plans
Our verdict on REP AI
REP AI is an AI-powered commerce platform for ecommerce brands that want to automate both shopping and customer service conversations. It helps shoppers discover and compare products, receive recommendations, complete checkout actions, and get answers about orders, returns, exchanges, cancellations, and subscriptions. Conversations can run across web chat, email, Instagram, Facebook, and WhatsApp, with human handoff through connected helpdesks.
Its main strength is the depth of its commerce focus. The AI Sales Agent covers product search, recommendations, upsells, downsells, abandoned-cart rescue, drop-off detection, and sales analytics. The AI Support Agent handles order status, returns, exchanges, order changes, email answers, subscription editing, and support analytics. REP AI also uses product catalogs, promotions, FAQs, URLs, files, and website content as knowledge sources. Integrations include Shopify, Salesforce Commerce Cloud, WooCommerce, Klaviyo, Attentive, Mailchimp, Omnisend, Gorgias, Zendesk, Freshdesk, Kustomer, and Help Scout.
The plans separate sales, support, combined customer experience, and enterprise needs. AI Concierge adds a customer success manager, full onboarding, priority support, customer-experience recommendations, and optional Deep Research and Virtual Try-On features. Enterprise adds custom AI training, SLA guarantees, SSO, advanced security, and custom integrations. The published offering includes a 14-day free trial, but no free plan. REP AI fits ecommerce teams that need connected sales and support automation across multiple channels; teams seeking a lightweight, general-purpose chatbot may find its commerce breadth and paid-only model less suitable.
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REP AI pricing
All 4 REP AI plans and prices →
REP AI fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Deployment channels | Multichannel |
| Visual flow builder | Yes |
| AI bot generation | Yes |
| Knowledge-base answers | Yes |
| Human handoff | Yes |
| Included conversations | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 29+ integrations: Shopify, Salesforce Commerce Cloud, WooCommerce, Klaviyo, Attentive, Postscript … See all → |
| Pricing | 14-day trial (source) |
| Website | hellorep.ai |
| Facts checked | 21 Sep 2026 |
REP AI integrations
REP AI lists 29+ integrations on its own site — the 20 named here are the ones its pages call out.
- Shopify
- Salesforce Commerce Cloud
- WooCommerce
- Klaviyo
- Attentive
- Postscript
- Mailchimp
- Omnisend
- Listrak
- Gorgias
- Zendesk
- Richpanel
- Freshdesk
- Kustomer
- Help Scout
- Salesforce Service Cloud
- Facebook Messenger
- Slack
Alternatives to REP AI
- IBM watsonx AssistantA multichannel IBM chatbot platform with visual flows, AI search and human escalation.9.4
- LivePerson Conversational CloudA mature platform for brands combining AI agents, messaging, voice, and human support.9.3
- Oracle Digital AssistantA broad enterprise assistant platform for Oracle-centered teams.9.2
Also Ranked In
REP AI is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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