Reliant CAD/RMS review
Configurable cloud CAD/RMS for agencies coordinating dispatch, records, and field access.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Reliant CAD/RMS is Enforsys’s cloud-hosted computer-aided dispatch and records management system for law enforcement agencies. It supports both single agencies and multi-jurisdictional teams, with configurable dispatch workflows, a library of law-enforcement reports, mobile access, and information sharing across agencies. The web-based system also includes CAD mapping, call history, incident pinning, and resident submissions for non-urgent events and overnight parking.
Reliant uses a contact-sales pricing model, so agencies need to work with Enforsys to discuss plans and costs. Its main value is breadth within public safety operations: dispatch and RMS sit alongside a Master Name Index, paging, UCR/NIBRS submissions, data export, analysis, and visualization. Additional modules cover alarm billing, tow rotation, and personnel scheduling. That combination can support agencies seeking one cloud environment for dispatch, records, compliance reporting, and related administrative workflows.
Support is available 24/7 through phone, email, tickets, community resources, and documentation. Cloud deployment and web access simplify centralized availability, while mobile access extends system functions to field personnel. Agencies that require on-premise hosting should consider a different deployment model. The resident portal is focused on defined, non-urgent submissions rather than general emergency response. Reliant is therefore a fit for organizations prioritizing configurable cloud CAD/RMS with multi-agency coordination and a wide operational feature set; teams with strict on-premise requirements or a narrower dispatch-only scope may prefer alternatives aligned to those needs.
Reliant CAD/RMS pros and cons
- Where it wins
- Configurable CAD supports multi-agency dispatch management.
- Combines RMS reports, mapping, UCR/NIBRS, and mobile access.
- Adds scheduling, tow rotation, paging, and resident submissions.
- Where it doesn't
- Contact-sales pricing requires a direct conversation with Enforsys.
- Cloud deployment may not suit agencies requiring on-premise hosting.
- Resident submissions cover non-urgent events and overnight parking.
Reliant CAD/RMS fact sheet, pricing and score →
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