Quivr review
Quivr combines configurable RAG with ticket routing, drafting, and automated resolution.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Quivr combines an open-source RAG framework with an AI customer-support platform. It is suited to support teams that need to ingest documents, configure retrieval workflows, connect business systems, and automate ticket operations. The framework supports PDF, TXT, Markdown, and custom parsers, along with vector stores including Faiss and PGVector. Its support-focused product adds knowledge retrieval, ticket drafting, routing, categorization, analytics, and automated actions.
Pricing starts with the Base Subscription at €150 per month. That plan includes six AI agents, custom integrations, premium support, configuration assistance, admin panel access, and an app on a ticketing tool. Agent capabilities cover documentation maintenance through Dan, support-data insights through Lily, response drafting through Kelly, ticket routing through Steven, automated resolution through Michael, and chatbot and conversion optimization through Joana. Usage-based charges include €0.03 per tag per ticket for Steven, €0.50 per drafted answer for Kelly, and €1 per auto-resolved ticket for Michael.
Quivr fits teams working across support and commerce systems. Integrations include Zendesk, Freshdesk, Intercom, Gorgias, Shopify, WooCommerce, Magento, PrestaShop, Salesforce, HubSpot, Zoho, Airtable, DHL, UPS, and FedEx. Actions can run through REST APIs, GraphQL, webhooks, and MCP, with web, API, and self-hosted deployment options. Teams that want a configurable support automation stack with connected-system retrieval should consider Quivr. It is less suitable for buyers seeking a free starting tier or verified citation support.
Quivr pros and cons
- Where it wins
- Configurable RAG workflows with reranking and multiple vector stores
- Retrieves knowledge across connected systems and business tools
- Adds routing, drafting, analytics, and ticket-resolution agents
- Where it doesn't
- No free plan for evaluating the product
- Usage-based charges apply to routing, drafting, and auto-resolution
- Does not provide verified citation support
Quivr fact sheet, pricing and score →
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