ProProfs Help Desk
ProProfs Help Desk: An affordable help desk with core ticketing, automation, AI, and a free single-agent plan. Ranked #30 of 100 in Help Desk Software by our editors (6.4/10); pricing: Free plan; best for small teams wanting affordable guided help desk.
At a glance
- Editor score6.4 / 10
- PricingFree plan
- Best forSmall teams wanting affordable guided help desk
- Free planYes
- Paid from$23.88/user/mo
- SLA managementYes
- Facts checked25 Sep 2026
Where it wins
- Free plan includes shared inboxes, API, SSO, and mobile access
- SLA management, portals, help center, automation, and reporting included
- AI supports ticket summaries, categorization, and response suggestions
Where it doesn't
- Free plan is limited to one agent and 100 tickets per month
- The integration list is smaller than some leading help desk products
- Essentials and Business plans list one user in their highlights
Our verdict on ProProfs Help Desk
ProProfs Help Desk is a web-based customer-support platform for teams handling requests through email, chat, social channels, and web forms. It combines shared inboxes, email ticketing, ticket history, automatic assignment, SLA deadlines, customer portals, a knowledge base, reports, custom fields, and AI-assisted ticket handling. Browser access is complemented by iOS and Android apps, making it suited to small support teams that want guided workflows without starting with a paid plan.
Pricing is structured around a free plan and paid tiers. The Free Plan costs $0 per user and is listed as forever free, with one agent, 100 tickets per month, shared inboxes, API and SSO, and a mobile app. Essentials costs $29.99 per user per month on monthly billing, or $23.88 per user per month with annual billing. Both Essentials listings include one user, 1,000 tickets per month, basic automation rules, AI response drafts, and AI ticket categorization. Business is listed at $29.99 per user per month on monthly billing and raises the ticket allowance to 6,000 per month, adding omnichannel support, custom ticket forms, and AI response features.
The product’s main strength is breadth within a small-team help desk: SLAs, portals, public help-center integration, ticket automation, reports, custom forms, labels, filters, and AI features are all represented in the plans and feature set. Integrations include Salesforce, Microsoft Dynamics, ProProfs Knowledge Base, ProProfs Chat, Survey Maker, Qualaroo, and ProProfs Training Maker. Teams that need a single shared inbox, structured ticket workflows, and mobile access should find the feature mix relevant. Larger teams or buyers prioritizing a wider integration ecosystem should compare alternatives before choosing it.
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ProProfs Help Desk pricing
All 4 ProProfs Help Desk plans and prices →
ProProfs Help Desk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $23.88/user/mo |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Not verified |
| API access | Yes |
| Included agent seats | 1 |
| Money-back guarantee | 15 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, SSO/SAML |
| Support | Email, Live chat, Phone, Docs · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 40+ integrations: Salesforce, Microsoft Dynamics, ProProfs Knowledge Base, ProProfs Chat, ProProfs Survey Maker |
| Pricing | Free plan (source) |
| Website | proprofsdesk.com |
| Facts checked | 25 Sep 2026 |
ProProfs Help Desk integrations
ProProfs Help Desk lists 40+ integrations on its own site — the 5 named here are the ones its pages call out.
- Salesforce
- Microsoft Dynamics
- ProProfs Knowledge Base
- ProProfs Chat
- ProProfs Survey Maker
Alternatives to ProProfs Help Desk
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all ProProfs Help Desk alternatives →
Also Ranked In
ProProfs Help Desk is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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