Proceso
Proceso: A broad retail operations suite for enterprise teams managing distributed stores. Ranked #5 of 28 in Retail Store Operations Software by our editors (8.9/10); pricing: Pricing on request; best for enterprise operations and compliance teams.
At a glance
- Editor score8.9 / 10
- PricingPricing on request
- Best forEnterprise operations and compliance teams
- Audit checklistsYes
- Facts checked22 Sep 2026
Where it wins
- Combines audits, tasks, proof capture, approvals and SOPs
- Supports planogram compliance and AI-assisted workflow automation
- Connects with Teams, ERP, BI, POS, WFM, HR and more
Where it doesn't
- Contact-sales pricing makes plan comparison less direct
- The broad feature set may exceed the needs of a single store
- AI features are reserved for the Command Centre plan
Our verdict on Proceso
Proceso is a retail operations platform for brands managing distributed store networks, franchise teams, field managers and enterprise operations groups. It brings store visits, audits, repeatable checklists, SOPs, visual merchandising, safety checks, maintenance issues and new-store workflows into one system. Teams can assign work with due dates and ownership, collect photos, signatures, GPS data and QR-code evidence, and review performance through dashboards. Web, Android and iOS support fit organizations coordinating activity across stores and field teams.
Its plan structure maps increasing control to increasing operational complexity. Core Ops includes digital R&M tickets, daily checklists, internal surveys and basic dashboards. Ops Plus adds compliance scoring, advanced forms, regional views and richer reporting, while Command Centre (AI) adds an AI assistant, AI approvals and executive command-centre dashboards. Pricing is contact sales and per user, so it is better suited to organizations evaluating the platform across a defined retail operation than buyers seeking a simple self-serve purchase. The tiering also makes AI-led workflows a higher-level investment rather than a baseline capability.
Proceso stands out through breadth: audits, issue management, proof of completion, planogram verification, approval workflows, policy-based routing, centralized templates and AI-assisted escalation are connected with integrations including Salesforce, SAP, ServiceNow, DocuSign, Dropbox, QuickBooks and Freshworks. That scope should appeal to enterprise teams that need compliance visibility and consistent execution across many stores or brands. Smaller retailers or teams looking mainly for checklists and task assignment may find the wider operational model unnecessary and should consider a narrower tool.
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Proceso pricing
All 3 Proceso plans and prices →
Proceso fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Audit checklists | Yes |
| Proof of completion | Yes |
| Approval workflows | Yes |
| Frontline messaging | Not verified |
| Offline mode | Not verified |
| Location limit | Not verified |
| Deployment | Mobile |
| Platforms | Web, Android, iOS |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 13 integrations: Microsoft Teams, ERP systems, BI tools, POS systems, WFM tools, HR systems … |
| Pricing | Pricing on request (source) |
| Website | procesoapp.com |
| Facts checked | 22 Sep 2026 |
Proceso integrations
Proceso lists 13 integrations on its own site.
- Microsoft Teams
- ERP systems
- BI tools
- POS systems
- WFM tools
- HR systems
- Salesforce
- SAP
- ServiceNow
- DocuSign
- Dropbox
- QuickBooks
- Freshworks
Alternatives to Proceso
- Field2BaseA broad retail operations platform for inspections, field evidence, approvals, and integrations.9.4
- YOOBICA deep retail operations suite for enterprise compliance and execution.9.3
- WooqerA configurable retail operations platform for audits, workflows, evidence, and frontline execution.9.1
See all Proceso alternatives →
Proceso vs the competition
- Proceso vs Field2Base
- Proceso vs YOOBIC
- Proceso vs Wooqer
- Proceso vs Pazo
- Proceso vs OPSCENTER
- Proceso vs Movista
Compare Proceso with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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